****py service with no explanation

On 7 May 2024 I started experiencing network problems so I called into the call centre and the consultant I spoke to couldn't help so she escalated my query/issue. On 8 May 2024 I wrote a review on Hello Peter & on the following day they sent a technician who tried but failed to fix or find the problem so he deemed our router faulty & ordered another one for me which might be delivered today. The technician said I'm struggling with network problems/issues because of the faulty router. On 13 May I phoned into the call centre again because my payment date which is the 15th of every month is around the corner but I still don't have network & the lady that I spoke to said I should call again the following day because my invoice would be available and I will be able to get an adjustment on my payment since I haven't had network or any service for close to 7 days but that didn't happen because I forgot to call in because I got extremely busy at work, then to my surprise I was not debited as arranged on the 15th but I got a call from a lady by the name Phila/Philasande who said the reason why I was having problems is because I haven't made payment. That surprised me completely because she went on to say my payment was due on the 30th which was another shocker for me because from the get go I had arranged for my payment date to be 15th of every month. I made the payment but still no services. Now my question is, is rain running a circus & I'm the clown because in a space of more than 7 days I'm being sent from pillar to post with no straight answer as to why I'm having network problems & now I'm still expecting to pay the full amount. Why?? When out of 30 days I only had 19 days of service instead of the 30 days that I pay R595 for. Please help because this back and forth with rain is really frustrating