****py service from Rain Network

My experience with Rain has been nothing short of HELL! I bought the 5G router plan of theirs where you pay R499 in advance then the router and SIM card will be delivered. But prior to making a purchase, you enter your address to check if there's coverage in your area, and like magic, it said there was and I proceeded and purchased it. The delivery of the router took a few days and from the onset, we struggled with network. I called Rain and some *********** lady told me that "it's still loading and the lights will turn green after 24 hours then we'll have proper coverage"

24 hours passed and I called again, spoke to a helpful gentleman, who asked for my address and told me immediately that I'm literally on the verge of coverage but he'll escalate the matter and have a technician come through to check. Technician came through the next day and he was unable to get coverage as well and explained that it's due to the elevation of where we live and there's nothing that can be done about it. That was on the 30/03/22. Router was delivered on 28/03/22.

On 30/03/22 I cancelled my subscription on the MyRain app which meant I still fell into the 7 day cancellation policy and qualified for a full refund.

It's 06/05/22 today and I'm still waiting for the router to be collected and for my money to be refunded. Instead, I keep getting messages from Rain that I need to pay my account.

I have called them on several occasions and every time, I'm told a different load of BS. I called them again today and I'm still waiting for a call from the supposed manager Mathapelo Molefe. They only have 1 number and their calls can't be forwarded to relevant personnel and you wait long before your call is picked up.

I've never come across such a bunch of *********** people in my life! I regret crossing paths with this business.