KM
Katlego M

1 reviews | Active since Sept 2024

30 Sept 2024, 19:20

****py service👎🏾

I wouldn’t recommend getting rain WiFi if you have the option of fibre. Tried rain for a month now and it seems like the only good service you get is when you contact them the first time to make a purchase. My internet has been non-existent the whole month and everytime I try and log a support call nobody gets back to me. Today i tried logging on to their website and app with no luck. It just keep bringing me back to the home page without signing in. Very disappointing. At this point I’m looking at cancelling their services and even that is a hassle. I tried calling their offices to cancel and the automated lady told me to sign in to the website and cancel from there. How when I can’t even log in. ****py service all round.

0
Replies (2)
Rain
Rain's reply30 Sept 2024, 19:32
Official
Hi Katlego,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the matter, and we'll be in contact soon.

Regards,
rain.
KM
Katlego M's update14 Oct 2024, 06:03
Reviewer Update
The technician came to my house on Saturday the 5th of October and said he would need to install something so he’ll come back the Monday or Tuesday after. He still hasnt pitched and today is the 14th of October. Please give me a call so we can sort this out.