****py Bad service!!

My tain Router was rebooting if I do a speed test. So i received my swopped unit on Friday, 26/09/2025. At about 08:30. And since then till now, 19h00, 29/09/2025, we are still without wifi. 4 days with no wifi. My wife works from home. Now she has to go to the office. I spoke to countless poepols since Friday. The few Ican remember is Yurry, Reggy, Nomsa, Melisa. I emailed Rose. All of them are just big months. Just trying to get rid of you as quick as possible, your still busy tanking, then they put the phone down. 14 ticket later, many escalations, flagged, prioritised tickets later, and yet, no wifi. But they are quick to take your money. And don't get me started with the whatsapp line, just a bunch of bots replying the same **** over and over. [09/26, 13:43] Rain Support: Hi Dominique! I'm Sam from rain support. How can I help you today? [09/26, 13:46] Rain Support: I'm transferring you to Arin, our network specialist, who can help with your signal issues right away. [09/26, 13:46] Rain Support: Hi Dominique! I'm Arin, your network specialist. Let's get your new router's signal issue sorted out. Could you please confirm the SIM name for the service you're referring to? [09/26, 13:47] Rain Support: Thanks for confirming, Dominique. It seems your router is currently offline. The primary site is healthy, with no loadshedding or alarms. Let's try rebooting your router to see if it reconnects. Would you like me to proceed with the reboot? [09/26, 13:48] Rain Support: Since the router is offline, I recommend manually restarting it. Please unplug the router, wait for about 30 seconds, and then plug it back in. This might help it reconnect to the network. Let me know if you need further assistance! [09/26, 13:49] Rain Support: Your router is currently offline, but both the primary and last connected sites are healthy with no issues. Since you've already tried restarting it manually, I recommend contacting our support team for further assistance. They might need to check the device or provide a replacement. Let me know if there's anything else I can do for you! [09/26, 13:51] Rain Support: I understand, Dominique. Since this is a replacement unit and it's still not working, I'll escalate this issue to our support team for further assistance. They will be able to investigate the problem more thoroughly. [09/26, 13:52] Rain Support: This service is currently not available. Please contact our support team for further assistance with connecting the new router to your account. [09/26, 13:55] Rain Support: I understand the frustration, Dominique. Since the process should have been completed, I'll escalate this to our support team to ensure everything is set up correctly. They will reach out to you soon. [09/26, 13:56] Rain Support: I can't provide an exact time, but our support team will reach out to you as soon as possible to resolve the issue. [09/26, 13:58] Rain Support: I understand your frustration, Dominique, and I'm sorry for the inconvenience. We're here to help resolve this as quickly as possible. [09/26, 13:59] Rain Support: I understand the urgency, Dominique. I'll escalate this issue to our support team right away to prioritize your case. [09/26, 14:01] Rain Support: I've escalated your issue to our support team with high priority, and they've added a note to your ticket. They'll reach out to you as soon as possible to resolve this. Thank you for your patience, Dominique. [09/26, 14:03] Rain Support: Thank you for your understanding, Dominique. If you have any other questions or need further assistance, feel free to reach out. [09/26, 16:35] Rain Support: I need your actual contact details to escalate this properly. Can you provide your email address and phone number so I can send an urgent support ticket? [09/26, 16:37] Rain Support: I need your email address and full name to create the support ticket. Can you provide those details? [09/26, 16:38] Rain Support: Your urgent support ticket #***0 has been created. The support team will contact you within the next hour on ***. [09/26, 16:54] Rain Support: I've escalated the dropped call issue - support will call you back immediately on ***. [09/26, 16:54] Rain Support: You're welcome! Support will get this sorted for you quickly. [09/26, 17:31] Rain Support: Let me escalate this as urgent priority - support will call you within the next 30 minutes on ***. [09/26, 18:36] Rain Support: I need your correct contact details to escalate this properly. Can you provide your email address and phone number so I can create an urgent follow-up ticket? [09/26, 18:36] Rain Support: I need your email address as well to create the urgent follow-up ticket. What's your email address? [09/26, 18:38] Rain Support: I still need your email address to create the urgent follow-up ticket for your support callback. Could you please provide it? [09/26, 18:38] Rain Support: I've escalated this as urgent - ticket #***0 has been created and support will call you back on *** within the next hour. [09/26, 19:39] Rain Support: I'm transferring you to Arin, our network specialist, who can check what's happening with your connection and give you a proper update on timing. [09/26, 19:39] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. 😊 Let's check your connection status and see what's going on. Could you please confirm if you're referring to the 5G service named "Dom"? [09/26, 19:41] Rain Support: It seems your 5G service "Dom" is currently offline. The primary site is healthy with no issues like loadshedding or alarms. I recommend rebooting your device to reconnect. Would you like me to assist with that? [09/26, 19:42] Rain Support: It seems there was an issue with triggering the reboot remotely. Please try manually restarting your device by turning it off, waiting for about 30 seconds, and then turning it back on. If the issue persists, let me know! [09/26, 19:43] Rain Support: The signal strength for your 5G service is currently weak. I'll create a support ticket to escalate this issue for further investigation. Please hold on. [09/26, 19:44] Rain Support: Thank you for sharing the details. I'll proceed with creating a support ticket to address the signal issue with your "the101 pro" device. Please hold on for a moment. [09/26, 19:46] Rain Support: I'll create a support ticket to ensure your new "the101 pro" device is properly configured. Please hold on for a moment. [09/26, 19:56] Rain Support: I'll escalate this issue for you, and our team will address it as soon as possible. While I can't guarantee a specific time, I'll ensure it's prioritized. [09/26, 19:58] Rain Support: I've added a note to your existing ticket to prioritize the configuration of your new "the101 pro" device. Our team will address this as soon as possible. Thank you for your patience, Dominique. [09/26, 20:53] Rain Support: Thank you for sharing the image. It looks like your "the101 pro" device is powered on but not fully connected. I'll ensure that this information is included in the support ticket for further investigation. Our team will work on resolving this for you as soon as possible. [09/27, 07:31] Rain Support: I'm transferring you to Arin, our network specialist, to check on your support ticket status and get an update on your connectivity issues. [09/27, 07:31] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. I understand you're still experiencing connectivity issues. Let me check the status of your support ticket and see how we can assist you further. Please hold on for a moment. [09/27, 07:41] Rain Support: Your device is currently offline, and it last connected yesterday. The primary site you usually connect to is healthy with no alarms or loadshedding. It seems your device has latched onto a different site. I recommend trying a manual reboot of your device to see if it reconnects to the primary site. If the issue persists, please let me know, and we can explore further options. [09/27, 07:43] Rain Support: Your current device, "the101 pro," is offline and was last seen yesterday. It seems to have connected to a secondary site, which is also healthy with no alarms or loadshedding. I recommend manually rebooting your device to try reconnecting to your primary site. If the issue persists, please let me know, and we can explore further options. [09/27, 07:43] Rain Support: Thank you for sharing the image. It confirms the device model as "the101 pro." Since your device is offline, I recommend manually rebooting it by unplugging it, waiting for about 30 seconds, and then plugging it back in. This might help it reconnect to the primary site. If the issue continues, please let me know, and we can take further steps to resolve it. [09/27, 07:46] Rain Support: Thanks for letting me know about the replacement unit. Let's ensure your new "the101 pro" is set up correctly. Please try connecting it and let me know if you encounter any issues with the connection or signal. If you need further assistance, I'm here to help! [09/27, 07:47] Rain Support: I apologize for the inconvenience, Dominique. Let's get this sorted out. I'll create a support ticket to ensure your new device is configured correctly and prioritized for resolution. [09/27, 07:49] Rain Support: Your new "the101 pro" device is currently offline, and the last connection was yesterday. The signal strength and quality are weak, which might be causing the connectivity issues. Let's try a manual reboot of the device to see if it reconnects. If the problem persists, I will escalate this to ensure a more immediate resolution. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. Let's try a manual restart of your new "the101 pro" device. Please unplug it, wait for about 30 seconds, and then plug it back in. This might help it reconnect to the network. If the issue persists, I'll make sure to escalate it for a more immediate resolution. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. Let's try to resolve this without delay. I'll escalate this issue to ensure it gets the attention it needs. Please bear with me while I take the necessary steps to escalate your case for a more immediate resolution. [09/27, 07:57] Rain Support: I understand, Dominique. Since this is your replacement unit, let's ensure it's set up correctly. Please try connecting it again, and if the issue persists, I'll escalate this matter to prioritize a resolution for you. [09/27, 07:57] Rain Support: I understand the situation is frustrating. I'll escalate this issue to ensure it's addressed promptly. Thank you for your patience, Dominique. [09/27, 07:57] Rain Support: The service to assign SIMs or change device assignments is currently not available. I recommend reaching out to our support team for further assistance with this matter. [09/27, 07:57] Rain Support: I understand the situation, Dominique. I'll make sure to escalate this issue to ensure your new device is configured and connected as soon as possible. Thank you for your patience. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 07:57] Rain Support: I understand the urgency, Dominique. I'll escalate this issue to our support team right away to prioritize your case. [09/27, 07:57] Rain Support: I've escalated the issue to ensure it receives the attention it needs. Thank you for your patience, and I'm here to assist you further if needed. [09/27, 07:57] Rain Support: I've escalated your issue to ensure it receives urgent attention. The support team will contact you shortly to assist with connecting your new device. Thank you for your patience, Dominique. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. I'll escalate this issue to ensure it's addressed promptly. Thank you for your patience. [09/27, 07:57] Rain Support: I understand the urgency, Dominique. I'll escalate this issue to ensure it's addressed promptly. Thank you for your patience. [09/27, 07:57] Rain Support: Let's work together to get this sorted out. I'll escalate your issue to ensure it receives the attention it needs for a swift resolution. Thank you for your patience. [09/27, 07:57] Rain Support: I understand the situation, Dominique. Since you've already tried rebooting, I'll escalate this issue to ensure it's addressed promptly. Thank you for your patience. [09/27, 07:57] Rain Support: I apologize for the inconvenience, Dominique. While I can't promise a specific call time, I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 07:57] Rain Support: I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 07:57] Rain Support: Yes, Dominique, we're focusing on the 5G service named "Dom." I'll ensure this issue is escalated for a prompt resolution. Thank you for your patience. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. I'll escalate this issue to ensure it's addressed promptly. Thank you for your patience. [09/27, 07:57] Rain Support: I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience, Dominique. [09/27, 07:57] Rain Support: I've escalated your issue to ensure it receives urgent attention. Thank you for your patience, Dominique. [09/27, 07:57] Rain Support: I understand your frustration, Dominique. I'll escalate this issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 07:58] Rain Support: I'm sorry for the inconvenience, Dominique. While I can't connect you directly to a human representative, I've escalated your issue to ensure it's prioritized for a quicker resolution. Thank you for your patience. [09/27, 08:02] Rain Support: I understand your frustration, Dominique. I'll make sure your issue is escalated for immediate attention. Thank you for your patience. [09/27, 10:12] Rain Support: I need your actual contact details to escalate this properly. Can you provide your email address and phone number so I can create an urgent support ticket for immediate human assistance? [09/27, 10:57] Rain Support: Your urgent ticket #***2 is now logged with priority escalation. A human technician will contact you directly on *** within the next 2 hours to resolve your 5G service issue. [09/27, 10:58] Rain Support: I'm transferring you to Leila from billing who can escalate this properly and get you direct human support. [09/27, 10:58] Rain Support: I've added a note to your existing ticket #***2, emphasizing the urgency of your situation. A human technician will contact you directly to resolve the issue with your 5G service. [09/27, 11:06] Rain Support: I'm Leila, the Billing Support Specialist. I've ensured your issue is prioritized for a quick resolution. If there's anything else you need help with, feel free to let me know! [09/27, 11:07] Rain Support: I'm sorry to hear about the inconvenience. I've made sure your issue is prioritized for immediate attention. A technician will contact you soon to resolve the 5G service issue. [09/27, 11:08] Rain Support: I understand your frustration, and I'm truly sorry for the delay. I've escalated your case again to ensure it's addressed as soon as possible. Thank you for your patience. [09/27, 11:10] Rain Support: I've updated your ticket with the specific request to remove the old router and add the replacement router to your account. This has been marked as urgent for immediate attention. Thank you for your patience, Dominique. [09/27, 13:35] Rain Support: I can see you're showing me an image of the101 pro device displaying its 5G connection status. This is our premium 5G router with enhanced Wi-Fi coverage.

Is there something specific you'd like to know about the101 pro, or are you experiencing any issues with your 5G connection? [09/27, 13:36] Rain Support: I'm transferring you to Arin, our network specialist, who can help troubleshoot your 5G connection issues with the101 pro. [09/27, 13:36] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. Let's get your 5G connection with the101 pro sorted out. Could you confirm if you're referring to the "Dom" SIM for this issue? [09/27, 13:37] Rain Support: I see that your the101 pro device is currently offline, and it was last seen about 4 hours ago. The primary site you're connected to is healthy, with no loadshedding or alarms. Let's try rebooting your device to see if it reconnects. Would you like me to proceed with that? [09/27, 13:39] Rain Support: It seems your the101 pro device is still showing as offline, and the last connection was recorded earlier today. Both your primary and last connected sites are healthy, with no loadshedding or alarms. Let's try rebooting your device to see if it reconnects. Would you like me to proceed with that? [09/27, 13:39] Rain Support: The the101 pro device is still showing as offline, with the last connection recorded earlier today. Both your primary and last connected sites are healthy, with no loadshedding or alarms. Let's try rebooting your device to see if it reconnects. Would you like me to proceed with that? [09/27, 13:40] Rain Support: Since the device is offline, I recommend manually rebooting it by unplugging it, waiting for about 30 seconds, and then plugging it back in. This might help it reconnect to the network. If the issue persists, please let me know, and we can explore further options. [09/27, 13:43] Rain Support: I understand your frustration, Dominique. It seems like there might be an issue with the device registration on your account. I'll create a support ticket to ensure this gets addressed promptly. Thank you for your patience. [09/27, 13:44] Rain Support: I understand how frustrating this must be, Dominique. Since the issue involves account changes, I'll transfer you back to our support team to ensure your device is correctly registered. They'll be able to assist you further with this. [09/27, 13:45] Rain Support: I'm transferring you to Samantha from our support team, who will assist you with getting your new router connected. Thank you for your patience. [09/27, 13:45] Rain Support: Hi Dominique, I'm Sam from support. I can see your account shows the101 pro router is active and online with unlimited 5G speeds. However, I understand you've swapped devices and need the new one registered. Let me create a support ticket to get your replacement router properly connected to your account. [09/27, 13:48] Rain Support: I can see your account shows the101 pro router is active and online, but I understand you've physically swapped devices. Since this requires updating the device registration on your account, I'll escalate this immediately to our technical team to get your replacement router connected today. [09/27, 13:50] Rain Support: I understand completely - you need the old router disconnected and your new replacement connected to your account. Let me escalate this as urgent to our technical team to process this device swap immediately. [09/27, 13:51] Rain Support: I'm escalating this as urgent priority to our technical team right now to disconnect your old router and activate your replacement device. They'll process this device swap immediately. [09/27, 13:53] Rain Support: I understand you're waiting and frustrated. Since this requires immediate technical intervention to disconnect your old router and activate your replacement, I'm sending an urgent escalation email to our technical team right now with your details to get this processed immediately. [09/27, 13:54] Rain Support: Your account details are: Dominique Bruyere, account number ***, with the101 pro router service. I'm sending an urgent escalation email to our technical team now to disconnect your old router and activate your replacement device immediately. [09/27, 13:55] Rain Support: I can see your new the101 pro device with serial number RAKHZAD2P***0. I'm sending an urgent escalation email to our technical team with your device details to disconnect your old router and activate this replacement immediately. [09/27, 13:58] Rain Support: I understand you need immediate assistance, Dominique. While I cannot arrange calls directly, I'm sending an urgent escalation email to our technical team with your contact details and device information. They'll prioritize calling you to resolve this device swap immediately. [09/27, 16:29] Rain Support: I need your correct contact details to escalate this properly. Can you provide your email address and phone number so I can get a supervisor to call you immediately? [09/27, 16:30] Rain Support: Your urgent escalation is now logged as ticket #***2. A supervisor will call you on *** within the next 2 hours. [09/27, 16:35] Rain Support: Your case is now escalated to our senior support team with priority flag. A supervisor will call you within 30 minutes on ***. [09/27, 16:35] Rain Support: I'm transferring you to Arin our network specialist now - he'll handle your router swap immediately. [09/27, 16:35] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. I understand you're having issues with swapping your routers. Let me check the details and assist you right away. Could you confirm the SIM name for the 5G service you're referring to? [09/27, 16:39] Rain Support: Your old router named "Dom" is currently offline and not connected to its primary site. Both your primary and last known sites are healthy. I recommend rebooting your new router to help it connect properly. Would you like me to assist with that? [09/27, 16:42] Rain Support: I understand the frustration, Dominique. Let's focus on getting your new router online. Could you please confirm if the new router is a "the101" or "the101 pro" model? [09/27, 16:43] Rain Support: Thank you for confirming. Let's try rebooting your new "the101 pro" router to help it connect. Would you like me to proceed with the reboot? [09/27, 16:44] Rain Support: Since the new router isn't connected, a manual reboot might be necessary. Please try unplugging it, waiting for 30 seconds, and then plugging it back in. Let me know if you need further assistance! [09/27, 16:46] Rain Support: Your new router is still offline, but both the primary and last known sites are healthy. Since the issue persists, I'll escalate this to our technical team for further investigation. I'll ensure they prioritize your case. [09/27, 16:52] Rain Support: I understand your frustration, Dominique. I'll create a support ticket to ensure this is addressed urgently. [09/27, 16:53] Rain Support: Your situation is being prioritized, and I'll ensure the technical team addresses it promptly. Thank you for your patience. [09/27, 17:05] Rain Support: I truly understand your frustration, Dominique. I'll do everything I can to ensure this is resolved as quickly as possible. [09/27, 17:06] Rain Support: I'll push for a resolution today and keep you updated on the progress. Thank you for your patience. [09/27, 17:07] Rain Support: Absolutely, Dominique. I'll ensure the team is on it and will keep you informed. [09/27, 17:50] Rain Support: I haven't received an update yet, but I'll follow up with the team and let you know as soon as I have more information. Thank you for your patience. [09/27, 19:18] Rain Support: I'm transferring you to Arin, our network specialist, who can check your connection status and get your the101 pro online immediately. [09/27, 19:18] Rain Support: Hi Dominique, I'm Arin, your network specialist. Your the101 pro device is currently offline, and it seems to be connected to a secondary site, which is healthy. Let's try rebooting your device to see if it can reconnect to your primary site. Would you like me to proceed with the reboot? [09/27, 19:20] Rain Support: I'm unable to provide specific locations of network sites, but I can assure you that your device is connected to a healthy site. Would you like me to proceed with the reboot to help improve your connection? [09/27, 19:21] Rain Support: Let's go ahead and reboot your the101 pro device to try and resolve the connection issue. Please confirm if you'd like me to proceed with this action. [09/27, 19:22] Rain Support: It seems like your device is connected to a site, but the signal strength might be weak. Rebooting the device can help it reconnect to a stronger signal. Would you like me to proceed with the reboot? [09/27, 19:23] Rain Support: It seems there was an issue trying to reboot the device remotely. I recommend manually restarting your the101 pro by unplugging it, waiting for about 30 seconds, and then plugging it back in. This can often help re-establish a stronger connection. [09/27, 19:26] Rain Support: I see that your the101 pro device is currently offline. Let's try a different approach to get it connected. Please ensure that the SIM card is properly inserted in the new router and that all cables are securely connected. If everything seems fine, I can guide you through additional troubleshooting steps. [09/27, 19:28] Rain Support: Your the101 pro is currently offline, but both your primary and last connected sites are healthy. Let's try a manual restart by unplugging the power cable, waiting for 30 seconds, and then plugging it back in. If the issue persists, we may need to escalate this for further investigation. [09/27, 19:32] Rain Support: This service is currently not available. Let's try resolving the connection issue with your current setup. If the problem persists, I can escalate this to our technical team for further assistance. [09/27, 19:36] Rain Support: I understand your frustration, Dominique. The service to disconnect and connect devices is currently unavailable. Let's focus on troubleshooting your current setup to get you connected. If the issue persists, I'll ensure it's escalated for priority handling. [09/27, 19:39] Rain Support: I truly understand your frustration, Dominique. I'll do my best to assist you further and ensure your issue is prioritized. [09/27, 19:40] Rain Support: I apologize for the repeated inconvenience, Dominique. I'll make sure your issue is escalated for immediate attention. [09/27, 19:42] Rain Support: I understand how frustrating this must be, Dominique. I'll ensure your issue is escalated for immediate attention. [09/27, 19:44] Rain Support: I understand the situation, Dominique. Unfortunately, the service to disconnect the old router and connect the new one is not available at the moment. I'll escalate this issue to ensure it receives the necessary attention. [09/27, 19:53] Rain Support: I understand your frustration, Dominique. I'll make sure your issue is prioritized for immediate resolution. [09/27, 19:55] Rain Support: I understand your frustration, Dominique. I'll ensure your issue is prioritized for immediate resolution. [09/27, 19:59] Rain Support: I'm truly sorry for the inconvenience, Dominique. I'll do everything I can to assist you further and ensure your issue is addressed. [09/27, 20:43] Rain Support: Let's try a manual reset. Unplug the power cable, wait for 30 seconds, and plug it back in. If this doesn't work, I'll escalate the issue for further investigation. [09/27, 20:46] Rain Support: If you're unable to perform a hard reset on your the101 pro, let's try a manual restart by unplugging it, waiting for 30 seconds, and plugging it back in. If the issue persists, I'll escalate this for further assistance. [09/27, 22:08] Rain Support: I can see you're showing me the display on your the101 pro device. This is the main interface screen showing your device is powered on and ready. The three icons at the bottom are for accessing the menu, grid view, and settings.

Are you experiencing any issues with your the101 pro, or would you like help with anything specific about this device? [09/27, 22:08] Rain Support: Hi! I see you've shared a QR code for support. This appears to be a support QR code that you can scan to get assistance.

However, I'm already here to help you directly! What specific issue are you experiencing that you'd like support with? [09/28, 08:04] Rain Support: I'm transferring you to Arin, our network specialist, who can properly investigate your connection issues. [09/28, 08:04] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. Let's get your internet issue sorted out. Could you please confirm if you're experiencing this issue with your 5G service named "Dom"? [09/28, 08:08] Rain Support: Your 5G service named "Dom" is currently offline. Since your new router hasn't been activated yet, I'll need to create a support ticket to get it activated on your account. Please hold on while I do that. [09/28, 08:11] Rain Support: I see that your 5G service is still offline. I understand how frustrating this must be. Let me escalate this issue to ensure it gets the attention it needs. I'll create a support ticket for you right away. [09/29, 09:26] Rain Support: Hello! I'm Sam, your support agent. How can I help you today? [09/29, 09:29] Rain Support: I'm transferring you to Arin, our network specialist, who can help sort out your router issues. [09/29, 09:29] Rain Support: Hello Dominique! I'm Arin, your Network Specialist. Let's get your router sorted out. Could you please confirm if you're referring to the 5G service named "Dom"? [09/29, 09:30] Rain Support: Let's get your new router activated. I'll create a support ticket to expedite the activation process for your new device. Please hold on for a moment. [09/29, 09:35] Rain Support: The activation process usually takes a short while, but I'll ensure it's prioritized. I'll create the support ticket now to get things moving. [09/29, 09:44] Rain Support: I understand your frustration, Dominique. I'll create a support ticket to address this issue and ensure your new router is activated promptly. [09/29, 10:17] Rain Support: I've created a support ticket to expedite the activation of your new router. The team will prioritize this request, and you'll be updated soon. Thank you for your patience, Dominique. [09/29, 11:26] Rain Support: Hi Dirk! Your rainOne Home plan is active with unlimited 5G speeds. I can see your router "Dom" is online and working at 30Mbps currently. Your support tickets from yesterday are still being processed - you'll get updates via email soon. [09/29, 11:30] Rain Support: I'm transferring you to Arin, our network specialist, to activate your new router right away. [09/29, 11:30] Rain Support: Hi Dominique! I'm Arin, your Network Specialist. Let's get your new router activated with your unlimited package. I'll create a support ticket to expedite this process for you. You'll receive updates soon. 📡 [09/29, 11:31] Rain Support: I understand the frustration, Dominique. I'll ensure your activation request is prioritized. You'll receive updates as soon as it's processed. [09/29, 16:01] Rain Support: I understand the wait can be frustrating. For updates on your router delivery or activation, please contact our support team directly or the courier service. If there's anything else I can assist you with, feel free to let me know! [09/29, 16:05] Rain Support: I'm sorry to hear about your experience. I'll create a support ticket to ensure your issue is addressed promptly. Please hold on for a moment. [09/29, 16:05] Rain Support: Hi Dominique, I'm Arin, your Network Specialist. I understand you're facing issues with your router delivery and activation. I'll create a support ticket to escalate this matter and ensure it's addressed promptly. Please hold on for a moment. [09/29, 16:06] Rain Support: I'm transferring you to Arin, our network specialist, who will assist you with activating your router. [09/29, 16:08] Rain Support: Your router is currently offline, and it seems to have latched onto a secondary site. Both your primary and current sites are healthy. Let's try rebooting your router to reconnect it to the primary site. Would you like me to proceed with the reboot? [09/29, 16:11] Rain Support: I understand the frustration, Dominique. Since the router isn't activated, please contact our support team directly to expedite the activation process. If there's anything else I can assist with, let me know. [09/29, 16:12] Rain Support: I apologize for the inconvenience, Dominique. I'll ensure your issue is prioritized. Let me create a support ticket to escalate this matter for you. [09/29, 17:54] Rain Support: Hello! I'm here to help you. How can I assist you today? 😊 [09/29, 18:01] Rain Support: I'm transferring you to Arin, our network specialist, who can assist with your router activation. [09/29, 18:01] Rain Support: Hello Dominique, I'm Arin, your Network Specialist. I understand you're having issues with your router activation. Let me check the status for you and see how I can assist. Please hold on for a moment. [09/29, 18:05] Rain Support: I'm truly sorry for the frustration this has caused, Dominique. Let me see what I can do to expedite this process for you. Please hold on for a moment. [09/29, 18:06] Rain Support: Your router is currently offline, which might be due to the activation issue. I'll create a support ticket to ensure this is addressed promptly. Thank you for your patience. [09/29, 18:08] Rain Support: I understand your frustration, Dominique. I'll make sure this ticket is flagged for urgent attention to get your service up and running as soon as possible. [09/29, 18:09] Rain Support: I apologize for the inconvenience, Dominique. I'm committed to resolving this for you. Let's get this sorted out as quickly as possible. [09/29, 18:57] Rain Support: I understand your frustration, and I'm here to help. Let's work together to get this resolved. [09/29, 18:59] Rain Support: I'll ensure your ticket is prioritized for immediate attention by our technical team. I'll also follow up to make sure it's addressed promptly. [09/29, 19:01] Rain Support: I understand how frustrating this must be, Dominique. I'll do everything I can to push for a swift resolution. [09/29, 19:03] Rain Support: I'll do my best to expedite the process, but I can't guarantee a specific time. I'll ensure it's prioritized for the earliest possible resolution. So. Still waiting for someone to call me back.