HC
Hashim C

1 reviews | Active since Nov 2019

06 Nov 2020, 14:59

Putrid service

Attention Mr Kirtan Sing Director & Mr Conrad Leigh Can you both contact me urgently im struggling with your management in Durban Call centre Mr Virmal Singh Who handed over to Adielah Pillay and Tess Crouch who made commitments and under deliver these people should get an award for Putrid service of the year i had all 3 on a confrence call and just promise Adielah walk out first in the middle of a customer complaint and could not resolve my challange i faced Adielah then requeted intervention from Mrs Tess Crouch while on the confrence call i requested all my recordings which she said that she will make them available at the Cape town office which i rep**** that i will keep you liable for travelling cost and also my days income to date all 3 avoiding me ignore my emails and calls on Thursday at almost 18h30 i spoke to Zama to tell Mr Singh to contact me he failed to call back Adielah left work in the middle of my problem i followed up the Monday and Tess is on leave no i told them we need a out of court settlement which we agreed on since Tess is not available all 3 avoiding me please contact me before close of bussiness for full and detail complaint this people mentioned in this complaint is no good and not even an asset for your company i want this resolved today failure i will persue the Public protector and NCR as well as the Regultory Board and Icassa contact me urgent *** or *** and put my full story on all social media and go viral for this putrid service i will go in detail so all clients must see what you up to its my right to that recordings awaiting your call.

0
Replies (2)
Rain
Rain's reply06 Nov 2020, 15:35
Official
Hi Hashim 

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
HC
Hashim C's update06 Nov 2020, 15:57
Reviewer Update
Yeoline please i had it 3 senior mangement people tried to assist i want to here nothing i want the HOD or Director to call me Attention all Rain Clients back me up Director or HOD step up please You need to deal with those 3 people im awaiting Directors call how can 3 people just ignore me and go on leave never true i need the recordings and then i will forward my claim for damages due to putrid service. if i dont get that call i will take reasonable steps as mentioned enough is enough i had it with Rain Tess activate new sim last week yesterday it was pay again i dont want to go in detail now. lets spare you the embarrassment Yeoline do you understand Director please or HOD by 18h00 we pay for service.