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AN
Angelique N

1 reviews | Active since Oct 2020

21 Jun 2022, 15:22

Putrid service

Putrid service, terrible connectivity and no feedback on any requests.

0
Replies (13)
Rain
Rain's reply21 Jun 2022, 15:32
Official
Hi Angelique 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
AN
Angelique N's update22 Jun 2022, 10:19
Reviewer Update
What is the SLA for such a request?
AN
Angelique N's update22 Jun 2022, 12:29
Reviewer Update
Thank you, I will advise if the technician has come to assist
Rain
Rain's reply22 Jun 2022, 12:44
Official
Thank you
AN
Angelique N's update27 Jun 2022, 18:15
Reviewer Update
Still no visit or call from a technician. Yet my payment went off like clockwork.
AN
Angelique N's update30 Jun 2022, 13:12
Reviewer Update
Hi,

The technician was here, our profile has been deactivated again, and we have been advised to start the process from scratch, please assist in having someone contact me in order to do this.

My payment for June has been deducted, therefore I do not accept to incur any additional cost.

Also with delivery of the new device, please ensure a technician is sent to complete the installation.

Kindly treat as urgent, as I am currently without internet, the router has also been collected.

Regards,
Angelique
















AN
Angelique N's update30 Jun 2022, 22:43
Reviewer Update
It was reinstated and deactivated today. The have taken the sim card and router.
AN
Angelique N's update01 Jul 2022, 14:03
Reviewer Update
What is the estimated turnaround time, will this be a prolonged process?
AN
Angelique N's update04 Jul 2022, 10:23
Reviewer Update
How long would this still go on, how difficult can it be to reinstate a simcard, or have a sales consultant call me?
AN
Angelique N's update04 Jul 2022, 12:00
Reviewer Update
The sim Card and router was collected by the technician on Thursday... He took it all.
AN
Angelique N's update04 Jul 2022, 17:46
Reviewer Update
Oh my Goodness, did you not read the message I sent on Thursday....
AN
Angelique N's update05 Jul 2022, 22:26
Reviewer Update
In the day, it was deactivated. Please just have a consultant call for a new sim. This is literally the 3rd month I will be paying for a service not received.
AN
Angelique N's update05 Jul 2022, 22:28
Reviewer Update
Or better yet, have them return the router and sim