Putrid service

I have been experiencing problems with Rain for months now. Got nothing but **** service in return. I received a call from their agent in February and was promised a solution and a rebate for the period of me not having coverage but it got worse. Spoke to someone 2 weeks ago who promised me that they would investigate but nothing has come of anything. I have sent emails to this agent who provided me with his email address and I receive responses that the email address is suspicious. How the hell does one get any joy for a service that we pay for??