Putrid Customer Experience

I have been a customer with Rain for the past year and view months. I have had excellent product experience. However your customer experience is putrid at best. (So I recently got my father singed up as well) On Monday the 22nd April 2024. I contact you support call center and spoke to an Agent named Palesa. She assured us that she could resolve the issue we have and would give up a call in 20 minutes with issue resolved and more instructions would follow. Fast forward to 3 hours later and no call from Palesa. I called the support center again, explained the situation to another and gave her my father's number. She appologiesed profusely and said she would contact my father back immediately to resolve the issue. Needless to say the call never came. I am considering using Super Sonic as this customer experience was emenisly disappointing to say the least, and the funny thing is the query is not a big one and can easily be resolved. Yet when we contacted you guys for the sale your agents were keen and egar to help. I suggest paying your support agents on a commission basis like you pay sales agents. So that they can have a sense of urgency to resolve queries in a timely and efficient manner.