VK
Vera K

1 reviews | Active since Jul 2011

06 Jun 2024, 12:18

Purchased Data but No Data on sim

Rain-one sim card top up could take up to 1 week to redeem.

2 gig was purchased on 3 June 2024 and as at 6 June still not allocated even after the need to follow the following process: 1.Purchase the top -up 2. Call in to rain to check why the data does not reflect on sim 3. Upload proof of payment as the call centre demands. 4. Call again to beg them to allocate the data 5. Keep waiting indefinitely for the data to reflect. 6. Repeat above process continuously until you maybe get your data.

Re:#***9 - Snowflake-Voice *** Poor customer service! Very dissatisfied client.

0
Replies (1)
Rain
Rain's reply06 Jun 2024, 12:34
Official
Hi Vera K.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.