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The whole process from ordering the sim card, to eventually getting the sim card was scary, it was frustrating and annoying, but we have not seen a simi**** offer at any other network providers so we were forced to get what we could, which was this

1. Recieved the sim card almost a month ago, we were told wait two hours and it will work perfectly, waited two days.

2. Everyday we get an error saying no internet connection, it has been escalated 3 times and we have yet to be helped.

3. It is almost a month now and we have still not been helped, no email, no phone call, nothing yet we already paid for the service, which by the way was the only easy part in all this, OUR MONEY BEING TAKEN.

4. We have kids at home who cannot do their homework and are constantly being put at risk having to leave home to get school work because they cannot get it online. YES at risk of getting Covid-19 .

How is it possible that names such as Willem Roos and Micheal Jordaan are involved or founders or even associated to such a disgrace, there is absolutely nobody I know who would accept this bad customer service, would the gentleman I just mentioned accept this?????????

I am trying to not be disrespectful and really say what I want 'to , I will say this though

I NEED SOMEONE TO CALL , not email, not send ******* on facebook, CALL and sort this out by tomorrow.

Chantal *** Warren ***