RG
Richard G

1 reviews | Active since Sept 2015

27 Jun 2021, 13:15

PSA: Just stay AWAY from Rain!!!

PSA: Just stay away !!!

Even if you think you want try it, just don't, its not worth it.

Terrible speeds on 4G and 5G Premium, most I could get was 20 Down and 0.6 Up, and its extremely unstable

Terrible service!

No one will ever phone you back with regards to your query.

They at least answer their phones, but you only get more frustrated when speaking to them.

"Have you tried moving the router around?" No **** !!!

I even tried the router outside, no difference. When you log a ticket you get an auto response that they are attending, when you ask for a follow up a day later, you get no response.

I paid in full upfront, had the service for 3 Days, requested cancellation due to terrible speeds and even worse client service, they cancelled it immediately and the router was collected 2 days later.

Asked them what about the fact that I paid in full? They say I will receive a refund.

I asked them to at least send that to me in writing (multiple times) still have not received any communication nor refund and its been more than a week.

I created this account to post this review, it takes allot for me to get to this point.

STAY AWAY!!!

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