provinding incorrect amount

on the 20th dec i called rain to confirm how much is due on my account. i spoke tan operater which i cannot remember her name and she has confirmed that my account was in a credit and i did not owe anything. that the credit would be carried over to the next month n i will only be liable to pay the rain on the 25th jan 2024. i asked her if she was sure 3 times and she confirmed that yes . now on the 24th they cut my services and when i called to ask wgy operaters would drop the call on me or put me on hold until they drop.

i requested for an supervisor spoke to about 2 supervisors where both the supervisors dropped the call in my ear.

not willing to assist