Promising service, but with a few improvements needed to make the customer experience less stressful

I initially had a 1 star review (because my order was not being delivered, and no one from customer support was getting back to me in any form for several business days), but a day after posting my review on hellopeter I was contacted by customer support and my questions were answered and my issues were resolved.

The customer service was not immediate, and only happened the next day (but I can understand this because of the lockdown there is maybe unusually high constraints placed on customer service).

The agent that finally got back to me was polite and answered my questions within a few seconds after contact.

After I eventually received my sim (due to some difficulties on the couriers side), the sim activated almost immediately and I could immediately use it.

I'm so far quite happy with this service as a first time Rain customer - BUT just had a lot of stress during the sign up phase waiting for the sim to be delivered and the money being debited immediately without anything being delivered and no responses from customer service for a few days - which is something that could be worked on by the company.