Promises, promises...

I am actually quite shocked that it has now gotten to me needing to post a complaint on social media to get this issue resolved.

I called in to you call center yesterday at 10:41 to request updated invoices reflecting my new billing address to be sent to me. This was not done.

I called again at 12:19 to request the same thing, and I received 2 emails with no attachments. I made the consultant aware of this and he assured me that the matter would be escalated to his supervisor and the billing team to resolve the issue. I was promised a call back. None of this happened.

I then called again at 14:12 to request the very same invoices, again promises were made that I would receive a call back and the invoices would be sent to me by 19:00. Again, nothing happened.

I called again this morning at 09:02, I was on hold for over 20 minutes before speaking to an actual human being. Again, I was promised that the invoices would be sent to me within 3 minutes (this did not happen) and I was promised a call within the same 3 minutes - this did not happen either.

I am trying to understand why it is proving so difficult to send me invoices VIA EMAIL? Surely it cannot take almost 24 hrs to receive simple invoices? This is absolutely ridiculous!