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Megan V

1 reviews | Active since Aug 2017

25 Nov 2024, 17:40

Promised their error was rectified BUT NOT

I recently wrote about Rain and their double debits and saying I was outstanding, even though they double debited in August 28th then again on the 1st, got called and problem with accounts was escalated then there were messages saying they apologize for the inconvenience and all has been sorted, I am still getting called by their accounts department and it still shows I am outstanding on my Rain App.

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Replies (9)
Rain
Rain's reply25 Nov 2024, 18:28
Official
Hi Megan,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your billing, and we'll be in contact soon.

Regards,
rain.
MV
Megan V's update25 Nov 2024, 18:56
Reviewer Update
Thank you for your reply.
It states October due 1st November, my debit order went off on the 1st November.
I would understand if it said November due to go off 1 Dec.
I can screenshot and send to you if you can provide me with a contact number.
MV
Megan V's update25 Nov 2024, 19:10
Reviewer Update
It states tap here to pay your outstanding amount now. Debit order went off on the 1st
MV
Megan V's update25 Nov 2024, 19:13
Reviewer Update
Thank you very much for getting back to me. I'll check out the website and if it shows the same, I'll send you a screenshot. Have a lovely evening
MV
Megan V's update25 Nov 2024, 19:33
Reviewer Update
Evening will send an email shortly. Thanks
MV
Megan V's update25 Nov 2024, 19:56
Reviewer Update
Thank you very much, truly appreciated.
Have a blessed evening too
MV
Megan V's update26 Nov 2024, 09:58
Reviewer Update
Thank you for calling this morning ànd assisting me. I will ignore what the app and website states. Have a blessed day forther
MV
Megan V's update26 Nov 2024, 20:23
Reviewer Update
Thank you again for the call this afternoon confirming my debit order date change which was done in August from 15th to 1st of every month. Appreciate the calls today confirming everything have a blessed evening
MV
Megan V's update24 Apr 2025, 16:50
Reviewer Update
Again billing error issues.... I have proof of payments from November to current..... Messages saying internet will be limited access pay now, even my SIM card, which has not been in my device since 14/04 which is supposed to be topped up on the 15th is giving messages saying data is on 0 top up!!!!!!!!