KK
Keletso K
1 reviews | Active since Oct 2017
07 Sept 2025, 12:59
"PROMISE TO PAY"
New **** alert by Rain. I have been paying and now i owe the R2198 which i am not sure where it stemmed from
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
07 Sept 2025, 13:13Hi Keletso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply07 Sept 2025, 13:13
Official
Hi Keletso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KK
Keletso K's updateReviewer Update
07 Sept 2025, 13:22#***0
Your main account is up to date- which account is that? Im thinking it is for Rain one @ R625 per month.
Your main account is up to date- which account is that? Im thinking it is for Rain one @ R625 per month.
What happens to the balance of R825 that is left from the total amount of R1450 that you have been taking without an authorised debit order?
i do not see you mentioning Rain 5G here?
Your 'promise to pay' **** is a real ****, as you lure people in to pay part of the existing account whilst you are actually getting them to open another account. A customer like me understood the promise to pay being pay half now or whatever you can and the rest later.
Was my account owing R3100? How come?
Were my services kept active for 2 months? No-
it is my understanding and experience with Rain that ' no payment no services.'
So when you dont have money to pay for 2 months and your services are disconnected for the whole 2 months, and on the 3rd month you pay for that month, Rain will expect that you pay for the past 2 months that you were not connected. That is what happened in my case and it is completely unacceptable. What a *******?
Were my services kept active for 2 months? No-
it is my understanding and experience with Rain that ' no payment no services.'
So when you dont have money to pay for 2 months and your services are disconnected for the whole 2 months, and on the 3rd month you pay for that month, Rain will expect that you pay for the past 2 months that you were not connected. That is what happened in my case and it is completely unacceptable. What a *******?
Can someone please resolve this as soon as possible. Please reconcile and see what happens. I still need to know what happens to the R825?
KK
Keletso K's update07 Sept 2025, 13:22
Reviewer Update
#***0
Your main account is up to date- which account is that? Im thinking it is for Rain one @ R625 per month.
Your main account is up to date- which account is that? Im thinking it is for Rain one @ R625 per month.
What happens to the balance of R825 that is left from the total amount of R1450 that you have been taking without an authorised debit order?
i do not see you mentioning Rain 5G here?
Your 'promise to pay' **** is a real ****, as you lure people in to pay part of the existing account whilst you are actually getting them to open another account. A customer like me understood the promise to pay being pay half now or whatever you can and the rest later.
Was my account owing R3100? How come?
Were my services kept active for 2 months? No-
it is my understanding and experience with Rain that ' no payment no services.'
So when you dont have money to pay for 2 months and your services are disconnected for the whole 2 months, and on the 3rd month you pay for that month, Rain will expect that you pay for the past 2 months that you were not connected. That is what happened in my case and it is completely unacceptable. What a *******?
Were my services kept active for 2 months? No-
it is my understanding and experience with Rain that ' no payment no services.'
So when you dont have money to pay for 2 months and your services are disconnected for the whole 2 months, and on the 3rd month you pay for that month, Rain will expect that you pay for the past 2 months that you were not connected. That is what happened in my case and it is completely unacceptable. What a *******?
Can someone please resolve this as soon as possible. Please reconcile and see what happens. I still need to know what happens to the R825?
KK
Keletso K's updateReviewer Update
07 Sept 2025, 13:22 Reference Number: ***0
KK
Keletso K's update07 Sept 2025, 13:22
Reviewer Update
Reference Number: ***0
KK
Keletso K's updateReviewer Update
07 Sept 2025, 13:49 The PTP plan is marked as PlanFailed because not all agreed-upon payments were received on time. What is that, please clarify.
What older services are you referring to?
What older services are you referring to?
KK
Keletso K's update07 Sept 2025, 13:49
Reviewer Update
The PTP plan is marked as PlanFailed because not all agreed-upon payments were received on time. What is that, please clarify.
What older services are you referring to?
What older services are you referring to?
KK
Keletso K's updateReviewer Update
07 Sept 2025, 16:06Rain 5G WHICH I AM STILL USING
KK
Keletso K's update07 Sept 2025, 16:06
Reviewer Update
Rain 5G WHICH I AM STILL USING
KK
Keletso K's updateReviewer Update
07 Sept 2025, 16:10THE ROUTER FOR rain 5G was changed, and i added another router which is the 101
KK
Keletso K's update07 Sept 2025, 16:10
Reviewer Update
THE ROUTER FOR rain 5G was changed, and i added another router which is the 101
KK
Keletso K's updateReviewer Update
07 Sept 2025, 16:10it was not an upgrade
KK
Keletso K's update07 Sept 2025, 16:10
Reviewer Update
it was not an upgrade