PROCESS THE REFUND AS PROMISED

I requested for a refund on the 22nd February 2022 spoke to Jay-Jay *** and I was told it will take from 7 - 10 working days. From my own understanding my money should be in my account from the 3rd March 2022 to (as 7th day) to 8th March 2022 (as the 10th day).

Device collected on the 24th February 2022 with *** by Ram Services. Wrote an email in the evening same day letting rain services aware that the device is collected no response, next day sent similar email.

On the 5th March 2022 made a phone call Nontobeko with *** assisted, she can see from her side that rain services owes me money and that this request is not yet actioned, and reflect as a credit not a refund. She promised to send a reminder to billing department.

No feedback done regarding this as to an update is made. And the last day of the 10th day is the 8th February 2022 tomorrow and i don't want to wait another day from tomorrow as I waited enough (from the 1st February 2022 on the day of purchase, when I finally got the device that was not connecting, I had to make constant communication with them until a week later someone suggested a Sim swap, a sim that had such difficulty to be received and ended up canceling the whole thing). I am tired of waiting I only want my money back. Is it that difficult?