Problems with Rain

I have been a customer of Rain for a number of years. I was using an indoor router while based in Gqeberha. When I moved to Thohoyandou I started having connectivity issues and after a very long and frankly pointless "troubleshooting" there was absolutely no change. I was then provided with an outdoor router which works well towards the end of 2024. On 12 July 2025 the adapter died and I asked for its replacement. Instead of just the adapter Rain decided to replace the router and all accessories. They however delivered an indoor router. I pointed this out and all I am getting is yet another round of pointless troubleshooting. I contact them everyday through various channels. I have been without connectivity since the 12th and this affects.my work as I teach online as well.. The download speed I got after the last troubleshooting tips sent yesterday was 0.6MBps and 0.0 upload. All I ask is replacement of the indoor router or even return of old router so that I can buy an adaptor online. It costs less than R400. I can see trying to get help from Rain is pointless. One consultants didn't even know what model router was delivered to me on Monday. I had to correct her. Yet another said I have no reception since my subscription was cancelled which is not true. Does Rain not keep records at all? Instead of owning up to the mistake and just replacing the router with an outdoor one, I have to go through the pointless troubleshooting once again. Shameful