Problematic

Rain is the worst internet service provider. I pay my account every month on the 20th only to get cut off the next month on the 17th or 18th. This happened again this month, i paid my account and but my internet connection is still not working. I logged a enquiry on their dashboard online and received an email with a reference number saying that an agent will contact me but that never happened. I've sent them numerous emails asking for assistance (since 20 May 2020) but to date i have received no response. I also don't understand how they do not have a contact number for enquiries, the number i found on the internet is "not in use". Every month I pay my account in full only to get half a months use out of it. I work from home due to this pandemic so how do i get my work done? My sister has assignments and online classes but cannot do them because of their poor service. How can their only debit order date be the 1st of each month? Not everyone gets paid or has money on that date. There is an option to extent your pay date but they cut your service before that day.