Problem with rain service providers

Good day

I did sent you a message regarding my problem with rain. And still they refuse to pay back our money' on there system it shows that we end our connection with them on the 2 April 2022 .And they said they have not disconnect it on there side after we were constantley phone them and sent emails.They took R924,46 from our account on the 31 Desember 2022.After i phone them on the 3January 2023 they said they have fixed the problem and money will be paid back to us in 7 to 10 working days and still nothing everytime when i phone them they have a diffrent story.And to they they said we needed to pay them for May 2022 month as well after we did evertything from our side to disconnect our services they havent done there work and now they want as to pay for there fault.

I really hope that you can help us in this motter because we are really struggle with this people for a long time now.

Kind regard Maureen du Plessis