LH
Lorichelle H

1 reviews | Active since Nov 2024

04 Jun 2026, 13:30

problem

Dear Customer Support Team ,I am writing to urgently report a persistent issue with my internet service .Every single day, it rains around 1:00 PM. As soon as the rain starts, our internet connection drops completely. This is causing severe disruptions for us. We work from home and rely entirely on this internet connection to make business calls .We have called your support line multiple times. Despite our efforts, no one has helped us resolve this issue yet.Your company collects our monthly payments automatically and without any problems. We expect the same reliability from your service. Please send a technician to investigate and fix this weather-related infrastructure fault immediately.

0
Replies (1)
Rain
Rain's reply04 Jun 2026, 14:32
Official
Hi Lorichelle,
  
 Thank you for bringing your complaint to our attention.
 We're sorry you've been experiencing a poor connection.
 We will be in touch to further assist.
 
 Regards,
 rain.