CD
Chane D

1 reviews | Active since Apr 2022

12 Aug 2024, 10:29

Price increase constantly

I am incredibly disappointed with the recent price increase for our Wi-Fi service. We haven’t even been with this provider for a full year, and already, they’re raising prices. This is absolutely ridiculous and feels like a blatant cash grab.

I strongly advise anyone considering this service to think twice. This experience has left us frustrated and considering our options. A service provider that doesn’t value its customers is not worth the money.

0
Replies (4)
Rain
Rain's reply12 Aug 2024, 11:04
Official
Hi Chane D

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Rain
Rain's reply12 Aug 2024, 13:33
Official
Hi

Thank you for reaching out. We appreciate our customers feedback however in line with inflation, the price increase for selected products is only due to take effect from the 1st of September 2024.

Regards,
rain.
CD
Chane D's update12 Aug 2024, 14:38
Reviewer Update
Well I await for the phone call as you people will call only few months later as per when i needed to help set up wifi you only sent an email 4 months later
CD
Chane D's update14 Aug 2024, 09:42
Reviewer Update
Okay but yet I am still waiting for someone to call so why are you guys not improving your customer service?