BR
Beetheul R
1 reviews | Active since Jun 2018
03 Jun 2026, 08:31
Prepaid Service paid -But account inactive
I have paid my rain account for the Period of June 2026 on the 26 May 2026, somehow the system change my payment date to 1 , 6 days after the prepayment my account was made inactive- I am unable to work have to buy additional data , have logged several tickets with Rain and no one is in a position to made the account active. My account number is ***5, June invoice is ***1, prepayment date and total is 26 May 2026 R679.00. Rain cannot expect me to pay the first day of June for a July invoice which is not even available. This is a ripoff I paid for a service the I do not have access to. I have logged several tickets and called too but no one is helping. Rain should active my service and also credit my account for the days the service was inactive. Surely your team should be trained to only put an account on hold if it has an unpaid month
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
03 Jun 2026, 09:18Hi Beetheul,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
Regards,
rain.
Rain's reply03 Jun 2026, 09:18
Official
Hi Beetheul,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
Regards,
rain.
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:20Please treat as urgent, I need the services to do my work which helps pay for this account.
- June period prepayment for invoice ***1 was paid on the 26 May 2026
- Then somehow our payment date is now changed from the 25 to 1 of each month
- Rain tried to collect another payment on the 1 of June – which is wrong is the payment date changes then instead of collecting a payment on the 25 June the next prepayment should then be on the 1 July 2026 for the July prepayment
- Because of this error my services are now inactive: Several tickets were logged, we phoned and wattsapp too but had no respond
- I am unable to work and must buy additional data
- Rain is not responded to any of the tickets and Rain does not give you a reference number for each ticket you log
- Rain also has a no credit policy- Surely if Rain is making your service inactive then they must also credit your account for each day it is inactive
- My service remains inactive – after several tickets I had no help
- My account details are: Account Number ***5, Tax invoice ***1, Invoice Details: rainone Home 01/06/2026- 30/06/2026, Prepayment Status : Paid Account Status : Flagged as overdue and inactive .
BR
Beetheul R's update03 Jun 2026, 09:20
Reviewer Update
Please treat as urgent, I need the services to do my work which helps pay for this account.
- June period prepayment for invoice ***1 was paid on the 26 May 2026
- Then somehow our payment date is now changed from the 25 to 1 of each month
- Rain tried to collect another payment on the 1 of June – which is wrong is the payment date changes then instead of collecting a payment on the 25 June the next prepayment should then be on the 1 July 2026 for the July prepayment
- Because of this error my services are now inactive: Several tickets were logged, we phoned and wattsapp too but had no respond
- I am unable to work and must buy additional data
- Rain is not responded to any of the tickets and Rain does not give you a reference number for each ticket you log
- Rain also has a no credit policy- Surely if Rain is making your service inactive then they must also credit your account for each day it is inactive
- My service remains inactive – after several tickets I had no help
- My account details are: Account Number ***5, Tax invoice ***1, Invoice Details: rainone Home 01/06/2026- 30/06/2026, Prepayment Status : Paid Account Status : Flagged as overdue and inactive .
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:31Please note that this is a prepayment service all invoices were paid and up to date , 26 May payment was for the service period of 1 to 30 June , please get the right info before responding, I did not change the payment date, the payment date is the error. the date is supposed to remain the 25 , how can you debit my account 6 days after I have made a payment check your records properly before you reply, my next payment should be the 25 June for the July prepayment invoice
BR
Beetheul R's update03 Jun 2026, 09:31
Reviewer Update
Please note that this is a prepayment service all invoices were paid and up to date , 26 May payment was for the service period of 1 to 30 June , please get the right info before responding, I did not change the payment date, the payment date is the error. the date is supposed to remain the 25 , how can you debit my account 6 days after I have made a payment check your records properly before you reply, my next payment should be the 25 June for the July prepayment invoice
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:33Even if the payment date was change to the first then the May payment was supposed to sit on the account as a credit because your services are a prepayment
BR
Beetheul R's update03 Jun 2026, 09:33
Reviewer Update
Even if the payment date was change to the first then the May payment was supposed to sit on the account as a credit because your services are a prepayment
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:36the account is not overdue the payment date is wrong you cant pay on the 26 then expect me to pay the same account same invoice 6 days later which will result in a duplicate payment , please escalate to the credit manager if this billing and payments does not add up for you
BR
Beetheul R's update03 Jun 2026, 09:36
Reviewer Update
the account is not overdue the payment date is wrong you cant pay on the 26 then expect me to pay the same account same invoice 6 days later which will result in a duplicate payment , please escalate to the credit manager if this billing and payments does not add up for you
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:41please call on this number ***
BR
Beetheul R's update03 Jun 2026, 09:41
Reviewer Update
please call on this number ***
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 09:57thanks someone from your company called they will come back in an HOUR
BR
Beetheul R's update03 Jun 2026, 09:57
Reviewer Update
thanks someone from your company called they will come back in an HOUR
BR
Beetheul R's updateReviewer Update
03 Jun 2026, 11:19Good day
Thank you the account status has now changed and is up to date and the service is now active
Thank you the account status has now changed and is up to date and the service is now active
BR
Beetheul R's update03 Jun 2026, 11:19
Reviewer Update
Good day
Thank you the account status has now changed and is up to date and the service is now active
Thank you the account status has now changed and is up to date and the service is now active