Prepaid been treated like a Credit contract

Hello,

I am writing to express my frustration with Rain's prepaid service. My services were disconnected because of a missed payment in February, despite making a full payment for March. I have been trying to resolve this issue by contacting Rain multiple times, but unfortunately, no concrete solution has been provided.

I want to remind Rain that prepaid means "paid for in advance," and I have already paid for my services upfront. If Rain is treating my contract as a credit contract, it means they conducted a credit check without my consent, which is a breach of regulation.

I demand that Rain immediately activate my services, prorated for the duration of the disconnection towards my next bill. I also expect compensation for the airtime I wasted chasing this issue. Rain's IVR system needs updating, and I insist that Rain adheres to their promise to call back customers.

I hope that this issue can be resolved quickly and that Rain takes the necessary steps to improve its customer service.

Lebogang