Premium price....POOR QUALITY AT BEST

So after being a client for more than a year.having both the 4g 19h package and the new 10mb unlimited package.

My signal drops from 30mb to 0.25... on both modems.

You keep selling units but your infrastructure has not expanded with the sales you are doing.so i pay for dailup connection speed from the year 2000 in the year 2020.

You have no issue debiting my account but resolving an issue is impossible.your computer responses and copy paste answer are laughable some of us are informed and know how to work technology etc.you won't swindle us with a reset router etc.you are rendering a poor service and we have to pay for a premium one.

This is unacceptable.

Please contact me and don't let it be a call centre trainee that i have to school on how this whole business works.

Send the manager or technician.lets go