MW
Mahmood W
1 reviews | Active since May 2015
04 Jul 2023, 11:51
Premium Charged for Zero Internet quality
We subscribed to Rain 5G - Premium service since Nov 2020. To date live speed test results 2.5 to 10bps Upload speed and 17 to 25bps Download speed, No where near the superfast, uncapped high speeds they claim.
Repeated calls over the last 30 Months, latest last week 28 June 2023 were logged for assistance, very little to no avail (no reference number emailed), their poor response times and tech skills has made no improvement to Rain Internet service from inception.
We requested immediate Senior response, refund and downgrading (4 working days and still waiting) vs 2 to 24 hr response times promised?
We are desperately seeking a 'premium Service' for the home office and On-line teaching and schooling for the kids.
Despite our request to escalate our complaint, no response from seniors, Management. We demand 80% refund for the past 30 Months poor service, intermittent , extremely slow and continuous buffering.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
04 Jul 2023, 12:02Hi Mahmood
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you. rain.
Rain's reply04 Jul 2023, 12:02
Official
Hi Mahmood
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you. rain.
MW
Mahmood W's updateReviewer Update
04 Jul 2023, 12:49What number are you dialing?
Please call alternate *** , email ***
Please call alternate *** , email ***
MW
Mahmood W's update04 Jul 2023, 12:49
Reviewer Update
What number are you dialing?
Please call alternate *** , email ***
Please call alternate *** , email ***
MW
Mahmood W's updateReviewer Update
05 Jul 2023, 10:46Plot 18 Dane Road, Midrand
MW
Mahmood W's update05 Jul 2023, 10:46
Reviewer Update
Plot 18 Dane Road, Midrand
MW
Mahmood W's updateReviewer Update
07 Jul 2023, 14:35Our request to was made on the 28 June 2023 has still not been responded too, no refund, no technician response, no downgrade or contact from your office. Why does it take another Month to respond or make changes?
MW
Mahmood W's update07 Jul 2023, 14:35
Reviewer Update
Our request to was made on the 28 June 2023 has still not been responded too, no refund, no technician response, no downgrade or contact from your office. Why does it take another Month to respond or make changes?
MW
Mahmood W's updateReviewer Update
07 Jul 2023, 15:40We followed the rebooting process suggested on 5 July 2023, the following results noted at 15h35 on 7 July 2023:
Down Load - 34.5
Upload - 32.7
far less than the 'Premium Service' claimed by Rain?
Down Load - 34.5
Upload - 32.7
far less than the 'Premium Service' claimed by Rain?
MW
Mahmood W's update07 Jul 2023, 15:40
Reviewer Update
We followed the rebooting process suggested on 5 July 2023, the following results noted at 15h35 on 7 July 2023:
Down Load - 34.5
Upload - 32.7
far less than the 'Premium Service' claimed by Rain?
Down Load - 34.5
Upload - 32.7
far less than the 'Premium Service' claimed by Rain?
MW
Mahmood W's updateReviewer Update
08 Jul 2023, 11:29Thank You, finally some improvement in speeds, well done.
However still no response to
1) the 'Refund',
2) 'technician response',
3) 'downgrade' or
4) 'contact' from your office?
Why does it take another Month to respond or make changes ?
However still no response to
1) the 'Refund',
2) 'technician response',
3) 'downgrade' or
4) 'contact' from your office?
Why does it take another Month to respond or make changes ?
MW
Mahmood W's update08 Jul 2023, 11:29
Reviewer Update
Thank You, finally some improvement in speeds, well done.
However still no response to
1) the 'Refund',
2) 'technician response',
3) 'downgrade' or
4) 'contact' from your office?
Why does it take another Month to respond or make changes ?
However still no response to
1) the 'Refund',
2) 'technician response',
3) 'downgrade' or
4) 'contact' from your office?
Why does it take another Month to respond or make changes ?
MW
Mahmood W's updateReviewer Update
08 Jul 2023, 14:13Please down grade to Rain One immediately
MW
Mahmood W's update08 Jul 2023, 14:13
Reviewer Update
Please down grade to Rain One immediately
MW
Mahmood W's updateReviewer Update
08 Jul 2023, 14:14What is your 'Basic Plan'?
MW
Mahmood W's update08 Jul 2023, 14:14
Reviewer Update
What is your 'Basic Plan'?
MW
Mahmood W's updateReviewer Update
10 Jul 2023, 15:07The 5G Basic plan with speeds up to 30Mbps Upload and Downloads at R529 is fine. We still awaiting sim cards nearly 2 weeks from order. also still no reply on issues raised above?
MW
Mahmood W's update10 Jul 2023, 15:07
Reviewer Update
The 5G Basic plan with speeds up to 30Mbps Upload and Downloads at R529 is fine. We still awaiting sim cards nearly 2 weeks from order. also still no reply on issues raised above?
MW
Mahmood W's updateReviewer Update
14 Jul 2023, 09:41Hi, the delivery guy refused to hand over the sim cards as our "Rain Account" is registered in my wife's name Mrs K.W with the given ID 6............3. My wife presented the ID but he refused to budge.
Please correct the mistake and send the SIM cards as ordered on 28 June 2023.
Please correct the mistake and send the SIM cards as ordered on 28 June 2023.
MW
Mahmood W's update14 Jul 2023, 09:41
Reviewer Update
Hi, the delivery guy refused to hand over the sim cards as our "Rain Account" is registered in my wife's name Mrs K.W with the given ID 6............3. My wife presented the ID but he refused to budge.
Please correct the mistake and send the SIM cards as ordered on 28 June 2023.
Please correct the mistake and send the SIM cards as ordered on 28 June 2023.
MW
Mahmood W's updateReviewer Update
14 Jul 2023, 15:36Done, please confirm delivery
MW
Mahmood W's update14 Jul 2023, 15:36
Reviewer Update
Done, please confirm delivery
MW
Mahmood W's updateReviewer Update
01 Aug 2023, 13:43Hi, we requested the 5G Basic Plan for R529/Month beginning of July 2023. You confirmed that it will be changed on 1 August 2023. Why are you charging us R982.23
See comm's above?
See comm's above?
MW
Mahmood W's update01 Aug 2023, 13:43
Reviewer Update
Hi, we requested the 5G Basic Plan for R529/Month beginning of July 2023. You confirmed that it will be changed on 1 August 2023. Why are you charging us R982.23
See comm's above?
See comm's above?
MW
Mahmood W's updateReviewer Update
02 Aug 2023, 11:28Strange we were always charged in advance since inception. check your records
besides every other internet service provider is pay first, use later.
besides every other internet service provider is pay first, use later.
MW
Mahmood W's update02 Aug 2023, 11:28
Reviewer Update
Strange we were always charged in advance since inception. check your records
besides every other internet service provider is pay first, use later.
besides every other internet service provider is pay first, use later.
MW
Mahmood W's updateReviewer Update
03 Aug 2023, 14:29How is that possible with a debit Order deducted by You?
send me the detail breakdown so we can verify
send me the detail breakdown so we can verify
MW
Mahmood W's update03 Aug 2023, 14:29
Reviewer Update
How is that possible with a debit Order deducted by You?
send me the detail breakdown so we can verify
send me the detail breakdown so we can verify