GB
Genavieve B
1 reviews | Active since Apr 2014
29 Jul 2022, 16:29
Prashan who assisted with order# *** : Thank you for your fantastic service
Prashan who assisted with order# *** : Thank you for your fantastic service. You were very thorough and simplified matters so well for my non technical brain🤭 Thank you once again.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
29 Jul 2022, 16:30Hi Genavieve.
Thanks for sharing your positive vibes and giving us such great feedback.
Thanks for sharing your positive vibes and giving us such great feedback.
We really appreciate it.
Rain's reply29 Jul 2022, 16:30
Official
Hi Genavieve.
Thanks for sharing your positive vibes and giving us such great feedback.
Thanks for sharing your positive vibes and giving us such great feedback.
We really appreciate it.
GB
Genavieve B's updateReviewer Update
01 Aug 2022, 14:02Today, I don't feel the same as I did when I first reviewed Rain.
There was a system fault with my 4G order apparently. The system "malfunctioned" and prosessed my order as a 5G Sim and 5G router order instead of the 4G Sim deal I specifically ordered. Just take note! CALLS ARE RECORDED FOR SAFETY AND QUALITY PUROSES! GO BACT TO THE RECORDING THEN!!! AND FIX THIS MESS!
Rain had a special running for the month of July and due to THEIR systems mistake, I have to pay! Full price, because the special is no longer running. I don't believe that this is fair toward me or the other 100 customers who walked into this same "system error"!!!
According to rain management, there is nothing that can be done about this except that I will be refunded my R1 and am expected to pay full price for something I ordered, specifically, on special! Because it was a system fault and there is nothing they can do except change my order.
I am very disappointed.
Hats off the Prashan who had to deliver this bad and uncomfortable news to me. He handled it very well... But unfortunately this does not change anything.
I'm really sure that something could be done about this. You can't just pull up your shoulders and say sorry it's the system!!! If I wasn't desperate for the wifi, I would have cancelled my order.
There was a system fault with my 4G order apparently. The system "malfunctioned" and prosessed my order as a 5G Sim and 5G router order instead of the 4G Sim deal I specifically ordered. Just take note! CALLS ARE RECORDED FOR SAFETY AND QUALITY PUROSES! GO BACT TO THE RECORDING THEN!!! AND FIX THIS MESS!
Rain had a special running for the month of July and due to THEIR systems mistake, I have to pay! Full price, because the special is no longer running. I don't believe that this is fair toward me or the other 100 customers who walked into this same "system error"!!!
According to rain management, there is nothing that can be done about this except that I will be refunded my R1 and am expected to pay full price for something I ordered, specifically, on special! Because it was a system fault and there is nothing they can do except change my order.
I am very disappointed.
Hats off the Prashan who had to deliver this bad and uncomfortable news to me. He handled it very well... But unfortunately this does not change anything.
I'm really sure that something could be done about this. You can't just pull up your shoulders and say sorry it's the system!!! If I wasn't desperate for the wifi, I would have cancelled my order.
GB
Genavieve B's update01 Aug 2022, 14:02
Reviewer Update
Today, I don't feel the same as I did when I first reviewed Rain.
There was a system fault with my 4G order apparently. The system "malfunctioned" and prosessed my order as a 5G Sim and 5G router order instead of the 4G Sim deal I specifically ordered. Just take note! CALLS ARE RECORDED FOR SAFETY AND QUALITY PUROSES! GO BACT TO THE RECORDING THEN!!! AND FIX THIS MESS!
Rain had a special running for the month of July and due to THEIR systems mistake, I have to pay! Full price, because the special is no longer running. I don't believe that this is fair toward me or the other 100 customers who walked into this same "system error"!!!
According to rain management, there is nothing that can be done about this except that I will be refunded my R1 and am expected to pay full price for something I ordered, specifically, on special! Because it was a system fault and there is nothing they can do except change my order.
I am very disappointed.
Hats off the Prashan who had to deliver this bad and uncomfortable news to me. He handled it very well... But unfortunately this does not change anything.
I'm really sure that something could be done about this. You can't just pull up your shoulders and say sorry it's the system!!! If I wasn't desperate for the wifi, I would have cancelled my order.
There was a system fault with my 4G order apparently. The system "malfunctioned" and prosessed my order as a 5G Sim and 5G router order instead of the 4G Sim deal I specifically ordered. Just take note! CALLS ARE RECORDED FOR SAFETY AND QUALITY PUROSES! GO BACT TO THE RECORDING THEN!!! AND FIX THIS MESS!
Rain had a special running for the month of July and due to THEIR systems mistake, I have to pay! Full price, because the special is no longer running. I don't believe that this is fair toward me or the other 100 customers who walked into this same "system error"!!!
According to rain management, there is nothing that can be done about this except that I will be refunded my R1 and am expected to pay full price for something I ordered, specifically, on special! Because it was a system fault and there is nothing they can do except change my order.
I am very disappointed.
Hats off the Prashan who had to deliver this bad and uncomfortable news to me. He handled it very well... But unfortunately this does not change anything.
I'm really sure that something could be done about this. You can't just pull up your shoulders and say sorry it's the system!!! If I wasn't desperate for the wifi, I would have cancelled my order.