RJ
Rheeya J
1 reviews | Active since Feb 2015
17 Feb 2025, 11:10
********* practice
In July 2024 I purchased a Rain GO package from the Bonaero Park store. I provided my credit card details for the debit order. I returned the product 4 days later to the same shop. The sales consultant stated I did not have to do anything else as he had cancelled everything from his side. A few months later, I see the debit orders from RAIN still being processed on my card. I made them aware of the incorrect debits and requested a refund. I provided my credit card statements for the relevant months as they requested. I provided my banking details as they requested. To date there has been no refund or communication as to when this query will be resolved. Every time make contact with RAIN, my query is just escalated with no outcome.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
17 Feb 2025, 11:14Hey Rheeya,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
Rain's reply17 Feb 2025, 11:14
Official
Hey Rheeya,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
RJ
Rheeya J's updateReviewer Update
21 Feb 2025, 11:30Good Day
Like I said earlier, I returned everything to the Bonaero Park Store within 7 days and the consultant who assisted me said he would cancel everything on the system.
As in line with the Consumer Protection Act, I am entitled to a repair, replacement or refund of a product.
I returned the product to your store within the time frames and requested cancellation. Why else would I return the device ?? And then let myself be charged. Makes no sense.
So I do not have a screenshot of the cancellation request because the gentleman who assisted me at the store said he would log it in on the system, cancel everything and I did not have to do anything.
So, because your consultant at store didn't perform his duty, you want to me to bear the cost of a devise and service , I did not use?
Like I said earlier, I returned everything to the Bonaero Park Store within 7 days and the consultant who assisted me said he would cancel everything on the system.
As in line with the Consumer Protection Act, I am entitled to a repair, replacement or refund of a product.
I returned the product to your store within the time frames and requested cancellation. Why else would I return the device ?? And then let myself be charged. Makes no sense.
So I do not have a screenshot of the cancellation request because the gentleman who assisted me at the store said he would log it in on the system, cancel everything and I did not have to do anything.
So, because your consultant at store didn't perform his duty, you want to me to bear the cost of a devise and service , I did not use?
RJ
Rheeya J's update21 Feb 2025, 11:30
Reviewer Update
Good Day
Like I said earlier, I returned everything to the Bonaero Park Store within 7 days and the consultant who assisted me said he would cancel everything on the system.
As in line with the Consumer Protection Act, I am entitled to a repair, replacement or refund of a product.
I returned the product to your store within the time frames and requested cancellation. Why else would I return the device ?? And then let myself be charged. Makes no sense.
So I do not have a screenshot of the cancellation request because the gentleman who assisted me at the store said he would log it in on the system, cancel everything and I did not have to do anything.
So, because your consultant at store didn't perform his duty, you want to me to bear the cost of a devise and service , I did not use?
Like I said earlier, I returned everything to the Bonaero Park Store within 7 days and the consultant who assisted me said he would cancel everything on the system.
As in line with the Consumer Protection Act, I am entitled to a repair, replacement or refund of a product.
I returned the product to your store within the time frames and requested cancellation. Why else would I return the device ?? And then let myself be charged. Makes no sense.
So I do not have a screenshot of the cancellation request because the gentleman who assisted me at the store said he would log it in on the system, cancel everything and I did not have to do anything.
So, because your consultant at store didn't perform his duty, you want to me to bear the cost of a devise and service , I did not use?
RJ
Rheeya J's updateReviewer Update
21 Feb 2025, 11:34Good day
Here is the Proof you requested.image.png 112.15 KBe
Here is the Proof you requested.image.png 112.15 KBe
RJ
Rheeya J's update21 Feb 2025, 11:34
Reviewer Update
Good day
Here is the Proof you requested.image.png 112.15 KBe
Here is the Proof you requested.image.png 112.15 KBe
Rain's replyOfficial
21 Feb 2025, 15:43Hi Rheeya J,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply21 Feb 2025, 15:43
Official
Hi Rheeya J,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
RJ
Rheeya J's updateReviewer Update
21 Feb 2025, 16:08 Please view your reference number for the cancellation if you were unable to open the screen shot. thanks for returning your router Hey Rheeya, Thanks for returning your free-to-use 5G router. Your rainone cancellation has now been finalised. We hope to see you again soon. Reference no: ***9. Thanks,
rain
rain
RJ
Rheeya J's update21 Feb 2025, 16:08
Reviewer Update
Please view your reference number for the cancellation if you were unable to open the screen shot. thanks for returning your router Hey Rheeya, Thanks for returning your free-to-use 5G router. Your rainone cancellation has now been finalised. We hope to see you again soon. Reference no: ***9. Thanks,
rain
rain