AL
Alan L

1 reviews | Active since Jan 2023

13 Jan 2025, 09:32

Porting *****

I have taken the rain contract 101 and received two extra sim cards if I want to port my existing number to the rain network and like an idiot I ported my Vodacom number to Rain. Since then, after downloading all the required apps and doing all the required setups my number is not working. I only receive a sms every time saying I missed a call. When I tried testing it myself by phoning myself from the work number I get the number is off message and a sms saying I missed a call. The problems don't stop there, when I try to make a call I get a red line saying "no network". I then tried every means possible for these useless ****s to assist me, including going to a front office of theirs and believe me, those employees are only there for job creation, they can't do nothing to assist. I then tried to port my number back to Vodacom and when I try it, Rain sends me a bogus OTP I can't use, thus blocking me from porting my number back to Vodacom. I don't have use of my number anymore for 5 months now and I can't port it back because Rain blocks me with *****ulent OTP's. I have laid a complaint with ICASA now, hope they can assist me. I would implore anyone reading this review to never port your number to Rain and I will make sure to smear this companies name through the mud, being in the industry myself. I have 2 business clients that was about to get Rain and I managed to persuade them to look elsewhere for service.

Alan de Lange *** ( doenst work because of Rain) ***

0
Replies (7)
Rain
Rain's reply13 Jan 2025, 10:27
Official
Hi Alan,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into port-out query, and we'll be in contact soon.

Regards,
rain.
AL
Alan L's update13 Jan 2025, 12:33
Reviewer Update
I drove all the way and opt not working
regards
AL
Alan L's update13 Jan 2025, 12:48
Reviewer Update
i have never in my life experienced such incompetence, get me a senior manager to phone me immediately
AL
Alan L's update13 Jan 2025, 14:00
Reviewer Update
***
AL
Alan L's update13 Jan 2025, 14:27
Reviewer Update
***
AL
Alan L's update13 Jan 2025, 14:31
Reviewer Update
this is beyond an issue, you leave in me the dark with your incompetence, none of my numbers work because im your network, **** this
AL
Alan L's update13 Jan 2025, 14:36
Reviewer Update
i need my number ported today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1