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Shahida M

1 reviews | Active since Aug 2019

29 Mar 2025, 01:20

Port problem

I ported both my rain numbers out too fnb the ports were approved my numbers were moved to fnb however they stll active on rain so now they are active on both networks plz remove both my 4g numbers off rain as they are ported to fbn

0
Replies (10)
Rain
Rain's reply29 Mar 2025, 07:36
Official
Hi Shahida M,

Thank you for bringing this to our attention.

We're looking into your query; we will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply29 Mar 2025, 07:46
Official
Hi Shahida M,

We are actively seeking assistance regarding your query and will provide an update soon.

Regards,
rain.

Best regards,

SM
Shahida M's update29 Mar 2025, 19:47
Reviewer Update
Is there any feedback yet
Rain
Rain's reply29 Mar 2025, 20:29
Official
Hi Shahida M,

Thank you for reaching out to us again.
Kindly note that our back-end support team is looking into the matter and will provide an update or possible solution as soon as there are developments.
We appreciate your patience in this matter. We will be in touch.

Regards,
rain.

Best regards,

SM
Shahida M's update31 Mar 2025, 11:40
Reviewer Update
Is there any feedback on this because both my number is still active on both networks
Rain
Rain's reply31 Mar 2025, 15:41
Official
Hi Shahida M,

The escalation is still in progress, and we sincerely apologize for the delay. We have been asked to check in tomorrow for an update and will provide you with feedback soon.

Regards,
rain.

Best regards,

SM
Shahida M's update12 Apr 2025, 13:38
Reviewer Update
I ported my rain number *** out to cell c yesterday and it's now also active on both cell c and rain can you please fix this my number shouldn't be active on rain since it's ported to cell c 
Rain
Rain's reply12 Apr 2025, 18:57
Official
Hi Shahida,

Thank you for bringing this to our attention.

As per the provided feedback, both numbers *** & *** have successfully been ported out and are no longer serviced by rain.

Regards,
rain.

Best regards,

SM
Shahida M's update12 Apr 2025, 18:58
Reviewer Update
What about my *** number it stll shows active on rain even to its ported to cell c
Rain
Rain's reply13 Apr 2025, 14:24
Official
Hi Shahida,

Thank you for reaching out to us, the number has been ported out successfully and is serviced by Cell C. We have escalated the matter to the relevant department to remove the number from the system. Feedback will be provided in the coming week. Thank you for your patience.

Regards,
rain.

Best regards,