Port out of Cell C to Rain. Initiated 6 Nov 2024 - Rain.

Sequence of events:-

Port request was initiated 6 Nov 2024 via the RainGo log-in page. -2 x Port requests form Rain received via SMS. -SMS received from Cell C of these request. OTPs provided back to Cell C for both. Cell C confirmed via SMS receipt of both the OTPs. RainGo app was used various times on 8 Nov 2024 to follow-up on the status but no response. Then only an update on the RainGo app, at the individual sim cards, after the 2nd call to the call center. Porting failed. Rain customer service center was called on 8 & 9 Nov from my out of country (non-ZA) mobile number to try and resolve. 11 x Rain tickest logged in total via the app and via the Rain call centre. I made it clear to 2 x consultants, that my ZA number has no roaming, but whatsapp works. My out of country (non-ZA) mobile number was shared. Calling Rain, I was not able to get them to call back or send a written communication and advise what needs to be done to resolve this. All the consultants do with the issue is advising it will or was escalated, but with no follow thru. Being proactive, on 26 Oct 2024, I logged a query on the RainGo app on which day will be ideal to initiate the port request - also no response. The only thing I hear is "we are very sorry to hear" when any of the usable communication channels are used.