Poor!!!poor service!!!!!

I made a payment via eft and I was told I used a wrong reference number when making payment. i sent the proof of payment plenty of times and they keep telling me that I have an outstanding balance. Now tell me which company cannot do reallocation of funds from the business account to my WiFi account. Why am I being told to pay again and then I’ll be refunded the money I transferred. In this economy?? Someone has to do their work here, I’m sure you have an account maintenance that deals with such cases.

I spoke to John, Jessica and so many agents during the week and I haven’t gotten feedback about my money. You guys don’t take us seriously, my kids can’t even do their revision because of this. I even had to request for a manager and I was put on hold till I dropped. Paying twice is not on my budget!!!! I need this to be sorted ASAP!!!! Your service is poor