TH
Tian H
1 reviews | Active since Mar 2009
03 Feb 2021, 10:27
Poor/Non-existent Customer Service
Looks like with most of the complainants here this is ANOTHER customer service problem. I decided to investigate 5G as an alternative to FTTH and received the router but the sim has not been activated yet despite undertakings that this should have been done within 2 hours. I have logged numerous calls via the website and app - nothing. Their own website seems to be down more than it is up. I guess I am going to box it up - arrange a return and get a refund. Clearly they spend all their resources on marketing hype rather than on client service and support.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Feb 2021, 11:49Good morning Tian.
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
Rain's reply03 Feb 2021, 11:49
Official
Good morning Tian.
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
TH
Tian H's updateReviewer Update
03 Feb 2021, 12:11Wow - an ISP that publicly states that they will be down for up to 72 hours in this day and age. Not sure I want any of that!
TH
Tian H's update03 Feb 2021, 12:11
Reviewer Update
Wow - an ISP that publicly states that they will be down for up to 72 hours in this day and age. Not sure I want any of that!
TH
Tian H's updateReviewer Update
04 Feb 2021, 12:58Day 3 now and still no SIM activation. Managed to get through to talk to someone and he could not tell me how long it is going to take to get the activation done. All the while I am paying for a service I am not getting. Wonder what the consumer regulators think about this...
TH
Tian H's update04 Feb 2021, 12:58
Reviewer Update
Day 3 now and still no SIM activation. Managed to get through to talk to someone and he could not tell me how long it is going to take to get the activation done. All the while I am paying for a service I am not getting. Wonder what the consumer regulators think about this...
TH
Tian H's updateReviewer Update
05 Feb 2021, 10:07Reported the matter to the ISPA (www.ispa.org.za) and recommend people who are experiencing problems do the same. There is a clear lack of service provision from this company and they are taking advantage of consumers. Regulators need to reign them in and force them to deliver on heir promise or shut them down!
TH
Tian H's update05 Feb 2021, 10:07
Reviewer Update
Reported the matter to the ISPA (www.ispa.org.za) and recommend people who are experiencing problems do the same. There is a clear lack of service provision from this company and they are taking advantage of consumers. Regulators need to reign them in and force them to deliver on heir promise or shut them down!