PM
Peter M

1 reviews | Active since May 2023

20 Jan 2025, 19:39

Poorly unprofessional service

Subject: Complaint Regarding Incomplete Delivery of Rain Router 101

Dear Rain Support Team,

I hope this message finds you well. I am writing to express my dissatisfaction with the recent delivery of my Rain Router 101. Upon receiving the package, I noticed that it was incomplete. The cable that is essential for the proper setup of the router was missing, and only the adaptor was included. Additionally, the required qure back supporter was not part of the package.

This incomplete delivery is highly disappointing, and I would appreciate it if you could arrange for the missing items to be sent to me as soon as possible. I trust that this matter can be resolved promptly, and I look forward to your immediate response.

Thank you for your attention to this issue.

Sincerely, Ellen Maepa

0
Replies (1)
Rain
Rain's reply20 Jan 2025, 19:52
Official
Hi Peter M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.