JC
JeanPierre C

1 reviews | Active since Dec 2022

05 Jan 2023, 00:15

Poorest services

To start off you can't complain about the service you get because there isn't any service from them....

It all started on the 27/11/2022 with the BLACK FRIDAY SPECIAL OF R1, I'v did the application for the fastest speed with router and 3 months free for R1 deal..there after also for the sim only any device deal also for R1... I went true all the steps as it's an online application, Got to the payment part did the online payment it first said there's a problem try again later and it shows payment still needs to be done... so on a later time I did try again... it went off at my bank and still on rain site it shows payment still to bedone, I've tried a other bank same thing happened went of and on rain it saying payment still to be done the same day I've logged 3 support tickets no one gotten back to me on the 02/12/2022 I've logged 2 more support tickets and still no feedback as well as on the following x1 - 0 3/12/2022, x2 - 12/12/2022, x2 - 14/12/2022 and x1 - 19/12/2022 and the only feed back I've got is that the keep on telling me no payment have been made and the orders have been canceled and after all I've send them 2x the proof of payment on the bank statements and still no response from them

0
Replies (2)
Rain
Rain's reply05 Jan 2023, 08:25
Official

 Hi JeanPierre 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
JC
JeanPierre C's update10 Jan 2023, 13:07
Reviewer Update
Once again Rain cames with the story about all orders have been canceled due to no payment buy the proof is there and been send 2 times... and they can't even face the story to reply back to me in pvt comments and still not even in personal send me a mail or give me a call and so the keep on hiding it if this happens to me how many of thousands other people it just didn't happened to R1 from how many and that's how they getting rich from poor people