Poorest Service Rain

The worst service ever!! I signed up for WiFi and router never worked from the day it was delivered ,on the 16th April 2025.I was informed I was going to have the first month free ,now I am told I have an outstanding balance to pay for pro-rata ,only then can I get network !!How incredulous!This is a **** .How do I pay for services that I never received and I have been calling day in and day out ,wasting hundreds of rajds on phone calls ,with the worst call centre ever that puts you on hold for minutes on end .Even finally an agent comes on the line ,they are either rude or impatient and they all say the same thing ,even the polite ones ,that in order to fix the network issue I should 'just psy the required amount ' then they can clear the error .I have blatantly refused to pay for services I never received and for the past three weeks I keep getting told that the issue has been escalated and a relevant person from the billing department will be in touch within 24 to 48 hours ..It's been more than 500 hours and counting !!!I am livid and very disappointed.I have had it with some of the agents' rudeness and lack of etiquette,very unprofessional!!