AA
Algar A
1 reviews | Active since Jan 2021
31 Mar 2025, 23:52
Poorest service ever
I come back to write another review after I logged a previous one and was advised I will be contacted and no contact has been made and I have to pay another month for no service then what am I paying for?
Rain network is so poor that my router is on 5G yet I’m connected on my devices with no no internet access, I have to restart the device constantly through the day and still get 5G but no internet access
Is this what your customers have to pay for and yet you do nothing about the complaints you get ?
Contact me via email I want no phone call anymore because I’m going to flip if someone call me and take me through the same helpless settings and steps I been given countless times
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Apr 2025, 12:28Hi Algar,
Thank you for bringing your connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Apr 2025, 12:28
Official
Hi Algar,
Thank you for bringing your connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AA
Algar A's updateReviewer Update
02 Apr 2025, 16:04Yes another day passed and still I have not been contacted I have to continue struggle with this internet that connects when it wants and when I really need it to work it tells me connected without internet, I can’t work from home because of this and yesterday they did not delay taking a monthly subscription yet my connection is not fixed.
Since you can’t or don’t want to contact me reply to my personal email ***
I swear if this is not fixed by the end of today I will block your debits from my account and seek another service provider.
I cannot be paying for a service that’s not there, for a signal of 5G my I have the most disappointing speed and it’s not like I don’t pay, every month your debit order goes off without fail
This honestly is not fair on a loyal customer I been patient enough so start doing something about this pathetic service I’m getting
I will end up talking further steps logging this to ICASA and the NCC, it’s been months that I’m getting this poor service and no one at rain seem to care
Since you can’t or don’t want to contact me reply to my personal email ***
I swear if this is not fixed by the end of today I will block your debits from my account and seek another service provider.
I cannot be paying for a service that’s not there, for a signal of 5G my I have the most disappointing speed and it’s not like I don’t pay, every month your debit order goes off without fail
This honestly is not fair on a loyal customer I been patient enough so start doing something about this pathetic service I’m getting
I will end up talking further steps logging this to ICASA and the NCC, it’s been months that I’m getting this poor service and no one at rain seem to care
AA
Algar A's update02 Apr 2025, 16:04
Reviewer Update
Yes another day passed and still I have not been contacted I have to continue struggle with this internet that connects when it wants and when I really need it to work it tells me connected without internet, I can’t work from home because of this and yesterday they did not delay taking a monthly subscription yet my connection is not fixed.
Since you can’t or don’t want to contact me reply to my personal email ***
I swear if this is not fixed by the end of today I will block your debits from my account and seek another service provider.
I cannot be paying for a service that’s not there, for a signal of 5G my I have the most disappointing speed and it’s not like I don’t pay, every month your debit order goes off without fail
This honestly is not fair on a loyal customer I been patient enough so start doing something about this pathetic service I’m getting
I will end up talking further steps logging this to ICASA and the NCC, it’s been months that I’m getting this poor service and no one at rain seem to care
Since you can’t or don’t want to contact me reply to my personal email ***
I swear if this is not fixed by the end of today I will block your debits from my account and seek another service provider.
I cannot be paying for a service that’s not there, for a signal of 5G my I have the most disappointing speed and it’s not like I don’t pay, every month your debit order goes off without fail
This honestly is not fair on a loyal customer I been patient enough so start doing something about this pathetic service I’m getting
I will end up talking further steps logging this to ICASA and the NCC, it’s been months that I’m getting this poor service and no one at rain seem to care
Rain's replyOfficial
02 Apr 2025, 19:21Please provide us with the account information for the account in question.
-Rain
-Rain
Rain's reply02 Apr 2025, 19:21
Official
Please provide us with the account information for the account in question.
-Rain
-Rain
AA
Algar A's updateReviewer Update
03 Apr 2025, 08:22ID number: ***
AA
Algar A's update03 Apr 2025, 08:22
Reviewer Update
ID number: ***