Poorest of poor Rain service

I pay R 999 pm for the Rain 5G service (or rather the lack thereof). During the last month I was without internet for a number of days. There were days that I phoned Rain helpdesk up to 5 time per day. Every time you are taken through the same elaborate procedure which does not solve the problem. It is not possible to escalate a problem, every time you phone you speak to a different operator. Most of the operators don't know what they are talking about, they have a few standard reposes which you get, doesn't matter what question you ask. They have a fancy "optimise you signal" function on their website which does not work. I have been offline for the whole day again.