Poor WiFi connection and Zero service from RAIN

Since RAIN has "Upgraded" to 5G, and have increased my monthly subscription, the quality of the WiFi signal has been poor to such a point that we are unable to stream on any of the paid Streaming sites. When you phone the customer care line, you hold on for more than 20 minutes, without it being answered. I have logged a ticket on the RAIN App, and other than an email stating that I will be contacted soon to assist with the problem, I have not been contacted.

This is extremely poor service