Poor very poor

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My reason for paying half billed money is because the whole of November my internet connection was bad I don't talk about December. It is unfair to ask me to pay full amount of money when I don't get the full service from you. And every time I try to call there is no option for consulted.

The whole December 2023 I didn't have internet connection and that time I payed R249 planning to pay the rest on the 5th of January 2024 now was I supposed to still pay the rest of the money when I didn't even enjoy the R249 I payed in December? And this problem started a long time ago it is just that from November it became worse. My family relies on the internet but I still have to buy prepaid data while I have unlimited rain

In all your response as rain, you fail to take responsibility of your poor network connections but insist on reminding me of the money I have to pay. Had you as rain had consultant then this would not be happening but as you said it's not a contract that's why you don't care about your customer's complaints. I am not happy with your service I hope you do better in future, I would pay the amount but judging from your response I doubt the network problem will be fixed. Thanks for your time