TM
Tefo M
1 reviews | Active since Feb 2023
02 Feb 2023, 17:01
Poor, unprofessional and disappointing service
They decided to cut my internet on the 25th of January, I made a payment on the 27th January. Now on the 1st February they had to debit but I had already moved the funds from my account to avoid double payment as I had already paid on the 27th due the fact that my internet went off on the 25th, so now that on the 1st February the debit order was unsuccessful they act as if I didn't make payment, I thought their accounts department would see that I made an early payment. I've been sending emails, tried calling them but couldn't reach them, I even logged a call on their App but they did not assist since morning.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Feb 2023, 17:12Hi Tefo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Feb 2023, 17:12
Official
Hi Tefo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
TM
Tefo M's updateReviewer Update
02 Feb 2023, 20:16this is so wrong I've been paying my account on the 27th of every month via EFT and this has never happened, now it happened bcoz I set a debit order for the 1st of February and I paid earlier bcoz you decided to cut off my internet on the 25th January. Please be fair and do the right thing, as I type this I am using my back up internet from Cell C and they've never given me a problem at all, but with Rain I have to fight for what I paid for.
Kindly note that when I was paying on the 27th of January I was paying for February as I couldn't wait for the 1st because you had already decided to cut my internet on the 25th, hence I paid earlier before the debit order date.
Kindly note that when I was paying on the 27th of January I was paying for February as I couldn't wait for the 1st because you had already decided to cut my internet on the 25th, hence I paid earlier before the debit order date.
TM
Tefo M's update02 Feb 2023, 20:16
Reviewer Update
this is so wrong I've been paying my account on the 27th of every month via EFT and this has never happened, now it happened bcoz I set a debit order for the 1st of February and I paid earlier bcoz you decided to cut off my internet on the 25th January. Please be fair and do the right thing, as I type this I am using my back up internet from Cell C and they've never given me a problem at all, but with Rain I have to fight for what I paid for.
Kindly note that when I was paying on the 27th of January I was paying for February as I couldn't wait for the 1st because you had already decided to cut my internet on the 25th, hence I paid earlier before the debit order date.
Kindly note that when I was paying on the 27th of January I was paying for February as I couldn't wait for the 1st because you had already decided to cut my internet on the 25th, hence I paid earlier before the debit order date.
TM
Tefo M's updateReviewer Update
02 Feb 2023, 20:21can you kindly send me all the invoices, because all this is wrong, all these months you never told me what you are telling me now, so now I should make double payment?
my girlfriend is also using Rain she paid on the 27th and her internet is on.
I paid before the debit order date bcoz my internet was down. What's you problem. Can you please be fair and assist accordingly.
my girlfriend is also using Rain she paid on the 27th and her internet is on.
I paid before the debit order date bcoz my internet was down. What's you problem. Can you please be fair and assist accordingly.
TM
Tefo M's update02 Feb 2023, 20:21
Reviewer Update
can you kindly send me all the invoices, because all this is wrong, all these months you never told me what you are telling me now, so now I should make double payment?
my girlfriend is also using Rain she paid on the 27th and her internet is on.
I paid before the debit order date bcoz my internet was down. What's you problem. Can you please be fair and assist accordingly.
my girlfriend is also using Rain she paid on the 27th and her internet is on.
I paid before the debit order date bcoz my internet was down. What's you problem. Can you please be fair and assist accordingly.
TM
Tefo M's updateReviewer Update
02 Feb 2023, 20:31Kindly tell me, what was going to happen if I didn't make a payment on the 27th January and made it on the 1st February?
Rain is so inconveniencing, we can't even reach you when calling, we log calls on your App, you promise that you agents will contact us but that does not happen. Is this a way of robbing people?
You don't even have local offices like other service providers, it's very hard to deal with Rain.
Had I paid on the 1st of February what was going to happen?
so the problem is that I paid earlier?
Rain is so inconveniencing, we can't even reach you when calling, we log calls on your App, you promise that you agents will contact us but that does not happen. Is this a way of robbing people?
You don't even have local offices like other service providers, it's very hard to deal with Rain.
Had I paid on the 1st of February what was going to happen?
so the problem is that I paid earlier?
TM
Tefo M's update02 Feb 2023, 20:31
Reviewer Update
Kindly tell me, what was going to happen if I didn't make a payment on the 27th January and made it on the 1st February?
Rain is so inconveniencing, we can't even reach you when calling, we log calls on your App, you promise that you agents will contact us but that does not happen. Is this a way of robbing people?
You don't even have local offices like other service providers, it's very hard to deal with Rain.
Had I paid on the 1st of February what was going to happen?
so the problem is that I paid earlier?
Rain is so inconveniencing, we can't even reach you when calling, we log calls on your App, you promise that you agents will contact us but that does not happen. Is this a way of robbing people?
You don't even have local offices like other service providers, it's very hard to deal with Rain.
Had I paid on the 1st of February what was going to happen?
so the problem is that I paid earlier?