Poor to zero service and customer care- Furious customer

I bought a rain wifi sim card which was delivered in less than 2 days. But since the 12 of June, when i got the sim card, i have not been able to connect not even once. The subscription went of my bank accout but i do not even get assistance. After numerous attempts to get help, i then opted to cancel the service. I keep on getting references numbers but no assistance. Today, i got an email about billing on the 1st for a service i never received. I AM very disappointed about the poor service and would like then to cancel everything and return my money. The is no customer service either. Your service is pathetic. On the 21st of July, i got an email response from France which i respinded too telling them which router I am using and no one came back to me. Cancel the service and return my money. I will go to telkom.