poor to non existent customer servive

This network has horrible customer service, firstly they do not debit the amount due on the account mind you there is no other way to make payment, then they deactivate my account due to non payment. i have tried all the recommended steps on the website and when you try the customer service those people are so clueless they just copy and paste whats on the website.

im going 2 months now going back and forth with no resolution to this matter

Secondly they charged me for using data even though my sim was deactivated by them and my on peak spend limit is zero i was able to be charged for an inactive sim...

Im going to the OMBUDS this is *******