NR
Nigel R
1 reviews | Active since Jun 2011
23 Aug 2023, 19:52
Poor to no network connection
Good day Please advise why the network keeps on disconnecting today and network extremely slow? I did restart and troubleshoot all angles for device optimisation but still the same issue. My ID is *** and email *** and contact ***. I experienced this issue last month also and no feedback received?
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
23 Aug 2023, 19:59Hi Nigel Roets.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply23 Aug 2023, 19:59
Official
Hi Nigel Roets.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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Nigel R's updateReviewer Update
24 Aug 2023, 10:46Hi I am unable to see your response? please send all correspondence going forward on my email also *** when responding on hello peter and please send me the previous response and advise on the incident reference *** logged on email
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Nigel R's update24 Aug 2023, 10:46
Reviewer Update
Hi I am unable to see your response? please send all correspondence going forward on my email also *** when responding on hello peter and please send me the previous response and advise on the incident reference *** logged on email
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Nigel R's updateReviewer Update
24 Aug 2023, 10:47Please supply me with credits from yesterday and today or until fix has been done and advise when the issue is resolved?
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Nigel R's update24 Aug 2023, 10:47
Reviewer Update
Please supply me with credits from yesterday and today or until fix has been done and advise when the issue is resolved?
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Nigel R's updateReviewer Update
24 Aug 2023, 11:01Hi please respond on email
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Nigel R's update24 Aug 2023, 11:01
Reviewer Update
Hi please respond on email
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Nigel R's updateReviewer Update
24 Aug 2023, 11:03Please call me on *** that is my number
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Nigel R's update24 Aug 2023, 11:03
Reviewer Update
Please call me on *** that is my number
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Nigel R's updateReviewer Update
27 Aug 2023, 19:32Yes but it was intermittent connection all the time. Please pass a reasonable credit before month end before I escalate the matter to ICASA AND SOCIAL MEDIA. Remember, I am paying for a 5G service, not 4G!! I am waiting for a credit immediately
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Nigel R's update27 Aug 2023, 19:32
Reviewer Update
Yes but it was intermittent connection all the time. Please pass a reasonable credit before month end before I escalate the matter to ICASA AND SOCIAL MEDIA. Remember, I am paying for a 5G service, not 4G!! I am waiting for a credit immediately
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Nigel R's updateReviewer Update
30 Aug 2023, 18:20I am waiting for a response please?
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Nigel R's update30 Aug 2023, 18:20
Reviewer Update
I am waiting for a response please?
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Nigel R's updateReviewer Update
30 Aug 2023, 20:20I have lodged a complaint on ICASA
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Nigel R's update30 Aug 2023, 20:20
Reviewer Update
I have lodged a complaint on ICASA