BA
Bk A
1 reviews | Active since Apr 2025
04 Apr 2025, 18:25
Poor Technical support.
Poor technical support. I have been without internet for the past six days. Created a ticket via their app, Contacted them via WhatsApp ( chat bot ) when calling the support line, had wait for more than 20min for someone to answer. When they did, you go through the same fault find steps that you go through with the chat bot on WhatsApp. The most they do is update your ticket with notes and promise you someone will call you to investigate. No one ever does. On X they bluetick you. I now have to buy data with another service provider just to get online while I have the uncapped mobile anydevice package.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 Apr 2025, 18:49Hi Bk A,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply04 Apr 2025, 18:49
Official
Hi Bk A,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
BA
Bk A's updateReviewer Update
05 Apr 2025, 10:47After writing the review, Brandon, social media person called me to apologize and try to resolve my issue. Guess what? He updated the ticket and sent it to technical team and promissed me someone will call me. NO ONE HAS CALLED. 😫
BA
Bk A's update05 Apr 2025, 10:47
Reviewer Update
After writing the review, Brandon, social media person called me to apologize and try to resolve my issue. Guess what? He updated the ticket and sent it to technical team and promissed me someone will call me. NO ONE HAS CALLED. 😫
BA
Bk A's updateReviewer Update
06 Apr 2025, 10:08It's been a full week of empty promises and escalations. A full week of buying data while I am paying Rain for a service. Makes me wonder if it's worth me staying with Rain.....
BA
Bk A's update06 Apr 2025, 10:08
Reviewer Update
It's been a full week of empty promises and escalations. A full week of buying data while I am paying Rain for a service. Makes me wonder if it's worth me staying with Rain.....