BH
Brenda H

1 reviews | Active since Jan 2011

20 Apr 2022, 17:51

Poor support Rain Internet

Phoned Rain Internet support 2 days in row 19/04/2022 &20/04/2022. On the first day i held on for 26 min no answer, then phoned again and selected sales...Amazing someone answered but could not assist, they did however send an email on my behalf for them to contact me, lo and behold 24hrs later still no one has contact me. phoned again on the 20th and still no answer after 20 min. phoned again and selected sales again.. it was answered, they apologized and still could not help me. Sales transferred me to support and after 12 min I decided this was enough. they are quick to sell but not there for support. Don't use them!!!!!

0
Replies (4)
Rain
Rain's reply20 Apr 2022, 18:04
Official
Hi Brenda 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain
Rain
Rain's reply20 Apr 2022, 18:13
Official
Please advise if the address on your profile is where the device is being used at?
BH
Brenda H's update21 Apr 2022, 07:12
Reviewer Update
46 Charl Cillers
Alberton North
BH
Brenda H's update21 Apr 2022, 07:13
Reviewer Update
Sould be on my profile