Poor Support and Service delivery

Decided to try Rain during the 2021 Festive, they had a promotion going, if only I knew what a nightmare this will trun to be. So I got the router and sim card delivered and installed, only to find out I do not have any signal in my house, I even scheduled an appointment with their technicians who also confirmed the same. I then proceeded to cancel within 7days to get full refund, but even after so many calls and support messages to 2 months later they have not collected thier router nor refunded me, but come 1st of the month they debit my account. Service is dismal and frustrating. I will not recommend to any one, after this experience.