KM
Karabo M
1 reviews | Active since Jul 2020
01 Oct 2020, 14:49
Poor Support
Hi, I have submitted Multiply queried regarding my Rain Sim service in my area. The area is marked as covered by Rain, however I do not get sufficient signal to do anything on the internet. I queried via the support options on Rain's website but there has not been any response for over 2 months. Today I have been billed for a Service I cannot use. Please arrange for immediate termination of the service and a refund of the payment collected 1 October 2020 amounting to R495.00. The rain mobile number is *** and the e-mail address linked to the account is ***
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Replies (2)
Rain's replyOfficial
01 Oct 2020, 15:18Hi Karabo M
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply01 Oct 2020, 15:18
Official
Hi Karabo M
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
KM
Karabo M's updateReviewer Update
29 Oct 2020, 22:28Hi Yeoline, I have yet to receive contact from Rain regarding my request for a refund. I have a strange suspicion that you will debit my account again for a service that does not work. Please arrange for urgent contact and processing of the refund and ensure that I am not debited again.
KM
Karabo M's update29 Oct 2020, 22:28
Reviewer Update
Hi Yeoline, I have yet to receive contact from Rain regarding my request for a refund. I have a strange suspicion that you will debit my account again for a service that does not work. Please arrange for urgent contact and processing of the refund and ensure that I am not debited again.