AC
Andrew C
1 reviews | Active since Aug 2011
03 Jul 2024, 18:41
Poor support
Rain were quick to supply the router. Now we have technical issues and no assistance from the support team. Numerous calls to them either don’t get answered or the call drops. Email to support goes unanswered.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Jul 2024, 19:42Hi Andrew.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Jul 2024, 19:42
Official
Hi Andrew.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AC
Andrew C's updateReviewer Update
04 Jul 2024, 21:38Nobody has contacted me to understand my problem.
I have a NAS box acting as a server that is connected to the Rain Router.
I can not connect to it from outside of the network. i assume a security setting.
i need to speak to someone to assist in allowing access.
the calls to the call centre keep dropping.
I have a NAS box acting as a server that is connected to the Rain Router.
I can not connect to it from outside of the network. i assume a security setting.
i need to speak to someone to assist in allowing access.
the calls to the call centre keep dropping.
AC
Andrew C's update04 Jul 2024, 21:38
Reviewer Update
Nobody has contacted me to understand my problem.
I have a NAS box acting as a server that is connected to the Rain Router.
I can not connect to it from outside of the network. i assume a security setting.
i need to speak to someone to assist in allowing access.
the calls to the call centre keep dropping.
I have a NAS box acting as a server that is connected to the Rain Router.
I can not connect to it from outside of the network. i assume a security setting.
i need to speak to someone to assist in allowing access.
the calls to the call centre keep dropping.
AC
Andrew C's updateReviewer Update
05 Jul 2024, 09:12if you phone me then the matter can be resolved.
i don't understand why we have to communicate through Hello Peter instead of just calling me.
i don't understand why we have to communicate through Hello Peter instead of just calling me.
AC
Andrew C's update05 Jul 2024, 09:12
Reviewer Update
if you phone me then the matter can be resolved.
i don't understand why we have to communicate through Hello Peter instead of just calling me.
i don't understand why we have to communicate through Hello Peter instead of just calling me.