Poor support

Cool but how's there an alarm for two weeks straight?? Yes before this it worked fine but I've logged it on the app requested when logging faults, had to do it whilst being connected to a router which had no stable internet access which is annoying. Ticket was eventually submitted but no further communication, not a notification, email sms or call. Nothing saying "Hey, we're looking into it" absolutely nothing. If there's an issue, some kind of commutation would be nice. I have rebooted a number of times and done all the troubleshooting on the website but yes, it's a tower issue which I was unaware of especially after resetting to factory settings. I need to know what's the ETA on this because I can not have an unstable connection working from home. Before advertising new products, half price and all, make sure that your tower can handle it.

Well seems as though it hasn't had power for 2 weeks now. What's the priority because I'm sure I'm not the only one affected. There's many who rely on your service as their only connection and if I'm paying R699 for less than 1mbps or no internet access, might as well change my ISP

I guess you're still waiting on "the team " or let me guess again , your tower's down?!?!? Really pathetic

Thanks! However due to load shedding, I can not afford any down time so obviuif threes load shedding then there won't be any power to this tower hence I'll probably have no Internet for 2 hours each time there's load shedding. Can not work like this. Therefore, I'll be submitting a cancellation later today. In regards to the "discount" I can assure you that it will not happen as Rain as an ISP or your billing department would check "usage" if there's 1MB used m, that discount will not be approved anyway. But thanks for your assistance

Hi, wish I seen this earlier however, yes I've been with Rain for about 2 years and I've NEVER had issues the way I've had issues for the past 2 weeks BUT if there's a fault in an area with 10 or more accounts, it should have been dealt with earlier. Rain on a whole was manageable except during load shedding but other than that, it worked fine. I have app**** for fibre as I can not afford downtime especially during the day and spent nearly R300 on data as my job requires Internet access.. anyway yes there has been an issue and I feel that it should have been dealt with sooner. Surprisingly, once I have app**** elsewhere, there has been a better connection but this should be the last point of contact.